InTown Suites Extended Stay Raleigh NC - Capital Blvd

I arrived on Saturday I had decided to trust the pictures and take a chance.. BIG MISTAKE. After driving 5 hours I arrived at 4pm and the woman at the desk informed me that they run out of rooms on Fridays and that regardless of reservation she gives out what’s available, the room I reserved was a premium since the website said it was updated. I asked to see the traditional room (last room available) and it was horrendous.. cramped, dirty, and smelled like weed. A cabinet door was just laying in the middle of the floor, and another against the wall.. there were stains all over and the property was filthy with broken glass and trash. Luckily since they gave my room away before I’d even arrived the woman at the desk said they would cancel my reservation and i wouldn’t be charged but they already took the first night fee and it was never reimbursed as promised. As a woman I felt completely unsafe even walking to look at the room let alone stay there.. the building also had a huge section outer section under construction where it looked like the wood had rotted away. Just don’t do it… after living here in my permanent rental for a month the locals tell me that area isn’t at all safe.

The worst experience ever,rude and wakes you up for nothing every morning,I had 4days left to stay and I just left. F that place and those women

Very good

I had to wait outside for 3 hours to be able to get in my room (which the door was locked.) I had to contact housekeeping several times in order for them to sorta properly clean my room upon arrival. Maintenance had to be called multiple time for the person to fix several problems in my room. Corporate came for an inspection and corporate ultimately got me another room that was suitable for me to stay in and then the manager decided to charge for the room that corporate ultimately put me in. Not I am paying more than what I did upon arrival because I was put in a “premium” room which is called premium only because it was renovated. I give this property a review of 2 stars out of 5 because of what I had to go through. Subpar conditions at this place.

I like everything but the manager. She was rued when I had questions about the best way to pay by the week or by weekly. Just did not seem interested in helping me at all. It was not just one day, I had multiple interactions with her.

Very good

Run this place is ran down

THEY TOLD ME I HAD TO GET MY OWN TISSUE. THEY ALSO HAVE ROACHES AND BED BUGS. I HAVE A PIC OF THE BED BUG BUT NOT THE ROACHES THIS IS THE SECOND HOTEL THAT I MADE A PROMISE TO MYSELF I WILL ONLY GO IF I REALLY NEED TO STAY. NOT GOOD AT ALL!!!!

Our room was dirty our stove went out and wasn’t fixed never got clean sheets from staff never notified us of checkout

The actual hotel did not match the website listing AT ALL! There were no suites, no kitchen, and the room they tried to give us was filthy! I didn't even walk all the way through the door before turning around and leaving. No bed linens, mattress pulled off the bed with a huge black stain, dirty Q-tips on the floor. Outside there were groups of people actively smoking weed at 2 pm in plain view of the office. We did not stay.

The hotel wasn't even close to what they advertise. Broken doors, bad AC, stains on the walls, bugs. I would like to get a refund...

Exceptional

Bad

The location is great but the area is unsafe the hotel allows drug use and sells on the property I seen needles on the ground trash everywhere The look the drugs sold on the property cameras are flipped up so the staff rooms aren't seen on the second floor

If I could give this place negative stars I would I got there after the office had closed, and called the after hours number, and was told there was nothing they could do until the lobby opens again, on Monday. Since this was Saturday night, I left and never stayed there. They charged me for a night anyway

I reserved a room and then when I got there to the motel the girl said I didn't have a reservation and also for toppers ..there wasn't any rooms available anyway..then the motel charged me $55 on top of that..for a cancellation fee that I never canceled ..I went there and the lady said there were no rooms and I had no reservation...I would like to get my money back since they were at fault in this ..on booking .com it said they had rooms available but when I got there the lady told me they didn't have any rooms.this is a real mess and hassle..I don't have money just to give out ..I needed a room..and then at that the place looked very scary..and that's on the outside..didn't get a chance to see the inside..being there were no rooms available..then when I called about the money they took off my card..I couldn't get an answer..never again!

Clean room nice staff good neighbors good for a long term stay

I had to find another hotel. They didn’t hava any rooms available

ROOM WAS NEW, STAFF NO GOOD LONGER WAITS FOR EVERYTHING

Very good