The Ritz-Carlton, Rancho Mirage

Great place. Food was good, spa was great. Not too busy. Only comment is the adult pool area should have been better maintained and the service was not great, as in no service. There for 3 days and no one asked us if we wanted a menu. That’s a low bar. Regardless, the rooms were well maintained and sizeable, the grounds were spectacular.

Our room was well maintained and clean and staff were very helpful and polite.

Excellent

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J.R and Ricky at the pool were magnificent!

exceeded all expectations

The team at the adult pool was outstanding, the bar staff were friendly and attentive, valet service was seamless, and housekeeping went above and beyond. Every detail was handled with such professionalism, warmth, and care. This property truly sets the standard for luxury hospitality. The Ritz-Carlton, Rancho Mirage is a perfect example of what exceptional guest service should look like. Highly recommend!

The views were absolutely stunning. It was peaceful, quiet, well kept, and the staff was amazing.

If for any reason you had an issue, the staff would correct the matter immediately. Amazing staff, could not be happier with our experience!!

Property was pretty, the restaurants and pool were great but the rooms felt a bit outdated and weren’t anything special.

Exceptional

This is a really disappointing property on many levels. It is more of marriot mid-tier brand masquerading as luxury. It was a bit rundown generally, bathrooms have lime / calcium build up, wallpaper peeling, scuffed walls, door jams, etc. The spaces and layout is bizarre - so much dead space that looks like it’s for banquets, but visible wherever you are walking, rooms appear unfinished from a decorative perspective or lacking vision. The staff is not overly friendly. It is not very clean, there were plastic bottles stuck in overhead lighting in the hallways, unflushed poopy toilets in public spaces, children permitted to touch the omelette bar ingredients and no one replaced the ingredients with fresh ingredients. Aesthetically there were few places that were actually worth the money paid. Bathroom for pool outside of fence that required room key for entry. Waitlist for pool chairs (yes a holiday weekend, but should be designed to accommodate as many guests as property welcomes in at any time). Food was average at best, mainly underwhelming. Experience at The Edge was not very nice, horrible waitress who was rude. Rooms are kinda small, outdated, fire pits on our room were really unpleasant to use and view was crap (mtn side - looked at paved road - felt very not private). In general, my biggest complement to a property when I leave is the feeling that I want to come back - here I couldn’t want to leave. Not even worth complaining - they couldn’t change anything

Great service! Great food! No need to step out of resort. Very kid friendly! Highly recommend it

Fantastic property

Exceptional

Absolutely love staying here! The amenities are exactly what I want every time I come! Loved the spa treatments and the food quality at both restaurants!

We had a great 4-night stay! Staff was a highlight.

Loved the club lounge and the restaurant

Clean room, Staff was Good and Smiling at most days, breakfast and brunch was fresh and delicious. Quite facility with little to none as far as activities. While wives were out and about us Men literally had 1 bar TV and nothing else to do! No billiards, no cigar room, no media room, no game room. I felt it was very limited for adult males to interact or enjoy. Other than that everything else was good. 1 shot of Glenlivet 12 was $32 dollars, the bottle at Ralph’s is $29.99, so skip the drinking or BYOB.

Great pool