Hilton Garden Inn Rochester Downtown, NY

The bed was very squeaky and uncomfortable. The pillows were small and lumpy. I can overlook most things as long as I get a good nights sleep, unfortunately this room didn’t provide that. In the room there was a belt, someone’s dry cleaning receipt with their info on it and you could see where someone taped balloons up on the wall. It wasn’t cleaned well.

Of Music

Finally, I accidentally left a pair of Ray-Ban sunglasses in my room. I clearly remember placing them on the stand in front of the television while gathering my belongings before checking out. I contacted the hotel shortly after realizing they were missing, only to be told that housekeeping did not find them. Given exactly where I left them, I find that response concerning. It raises questions as to whether the room was thoroughly inspected and cleaned or whether my property was overlooked or mishandled. Either possibility is troubling. As someone who travels frequently and stays in hotels multiple times each month, I rarely feel compelled to submit a formal complaint. However, the combination of misleading information regarding fees, the inability to use an advertised amenity, and the lack of resolution regarding my missing personal property has left me extremely disappointed with this location.

Very clean , helpful staff. Breakfast service was excellent 👌.

Everything was great. Very clean (no bed bugs either).. The beds were sooo comfortable.. the restaurant in the Hotel, called Drifters was great also..It was all well worth it..Will definitely stay there again.

Hallway carpets dirty. Desk table in room wobbly , severely. Sofa bed dirty, no sheets , and cushions didn’t fit right ….we had already changed rooms. This was the new room. Parking a disaster, garage not connected internally. Fifty percent of staff excellent , first percent either ride or disinterested in customer service. NEVER staying there again. Literally a shoot out on the streets on 4th of July.

Musty smell in room.. shower stall was yucky.. Pillows were awful, bed ok. The front desk staff was excellent

Room was bad. Light bulbs were burnt out in bathroom. Shower door about to fall off no coffee sweeteners or stir sticks. When room was cleaned still no restock of coffee or supplies. Very disappointing.

Perfect stay

It was good.

Booked all inclusive but still had to pay for breakfast. The shower drain was clogged. 5 people to a room - called for extra pillows and towels, got one pillow and bed sheets

Exceptional

It doesn't matter what hotel I stay at, it does not compare to my own home. The stay was nice as I stated in my review.

Very good

Over all things were fine however our room had a B.O. odor to it and was out of hand soap and body wash. When we inquired we were told “we’re completely out of body wash”. How is the Hilton clean OUT of body wash?? Also one of our colleagues asked for bedding for the fold out sofa and it took till midnight and 2 inquired for someone to bring them up and we had to be up early to work in the AM

Clean room. Courteous staff. Perfect for a quick stay and close to everything. Road construction outside the parking garage was a nuisance but that was out of the control of the hotel. Definitely would stay again when we're in town.

Location, room size, quiet No free breakfast, pay for parking

Bad

We were there for multiple nites. After the first one we had to ask the front desk to have our room serviced as had not been. The staf dealing with guests are excellent, very friendly and goi g out of their way to accommodate us. The breakfast cook was excellent

Very good