Hilton Washington DC/Rockville Hotel & Executive Meeting Ctr

We had no air conditioning for 2 days. Booked the room with breakfast included only to arrive and be told that it was not included. The price to pay for breakfast was way too expensive. I was told that we would get backn1 nights stay refunded to my card and that never happened. The beds were AWFUL. The ONLY good thing about this hotel was the front desk staff. DO NOT stay in this hotel.

Property was dated. Parking is for a fee, was told in and out parking for the day was included but was not given proper instructions on how to exit without incurring a fee (front desk was able to remove that fee from my bill thankfully). Staff was courteous and helpful (with one exception, unfortunately I didn’t get her name however she wrote a saffron sash tied in a bow sting her waist) who knew nothing about the area, provided incorrect instructions on how to exit the garage parking without incurring a fee and did not know how to add my stay to my Hilton rewards account. I was informed by another more helpful employee that she was new but even so I don’t believe she was well suited for her role. Thankfully the manager (I assume) was more helpful.

The Starbucks staff member was missing for over 20 minutes on our first morning at the hotel June 30. All other staff were wonderful.

Breakfast was excellent as well as the accommodations. All was great.

no window in the bedroom. is that safe?

Front desk receptionist Ciara was rude

Great customer service NA

Неплохая локация. Прям через дорогу красная ветка метро. Рядом есть очень недорогие парковки на ночь. В соседних домах есть Вегманс - неплохой супермаркет, а также алкомаркет. Через дорогу отличный Сильвер Дайнер. Очень там понравилось. Сам отель очень неплохой, как и вся сетка Хилтон. Что хочется отметить, у Хилтона может и номерной фонд бывает не самым новым, однако же постель и туалет с душевой выше всяких похвал. Очень чистые и как будто бы новые. Весьма приятно находиться как в кровати, так и в душе)) Завтраки тоже отличные. Хорошая, реально приготовленная еда, натуральные соки, свежие фрукты и отличный кофе. Персонал приятен в общении, не навязчивый, но всегда готовый помочь. Есть номера, которые выходят внутрь здания, без наружнего окна. Надо уточнять при бронировании. Парковка от отеля 30 долларов за ночь. Нашел рядом за 9 баксов.

Great room and very clean everywhere! However, limited hours of operation for the Starbucks or cafe and restaurant/bar. Not many choices to eat if you arrive after 11pm or very early checkout. Even the little market shop is limited in options.

The staff members that welcomed us in, I don’t remember her name but she said she was Jamaican and she checked us in 10:30 pm when we arrived, whenever we saw her she spoke nicely and respectfully to us she really loves what she does because she gave us the best treatment ever. Room service wasn’t bad but they could have done it way better

There were plenty of shops and restaurants within a walking distance of the hotel. The rooms facing the inner reception room had little privacy and the “windows” to the hallway were pointless and in order to have privacy the curtains had to be drawn, which kept the room dark. Our room had mold in the shower, was missing an iron and the fridge did not work. The $30 a night for parking was quite the money grab since the hotel had plenty of above ground parking that was “reserved” for no reason and blocked off. The door from the parking garage into the hotel had no additional security feature (room card to enter the building) to ensure that only hotel guests were coming and going.

For an older hotel it is clean and fresh. The people in the room next to me were making alot of noise. I could not sleep all night. I called the front desk. Nothing happened. I knocked on the wall to quiet them down. The noise continued all night. It was an awful experience.

everything no complaints

Breakfast was very good. The staff was very polite. Would recommend it. The shower pressure was weak. I notified the staff when leaving.

Second time staying here. Not bad experience the first time, but second time had some issues. Carpets in hallways dirty, parking very confusing. Outside parking was closed but there was no way to tell. Covered parking garage confusing and had a really bad stench. Room okay, a little dirty, old stains, ciuld use an uplift.

$30 self parking seems steep for the suburbs.

Love the breakfast. Best service.

Cool

The room is very clean and comfortable. The location is very convenient that I can take the metro to the center of DC. A server at breakfast showed blatant racial discrimination. She served water and coffee to other tables and billed them at the end of their meals. For me, she provided absolutely no water or coffee, and slapped the bill onto my table the moment I sat down. This disturbing experience completely ruined my day. I will never stay at any Hilton properties again to avoid such biased treatment.

Staff attention, early check-in, large room, comfortable bed, near metro Distance to downtown DC