Hilton Garden Inn Austin/Round Rock

Enjoyed everything about it.

This hotel is located off the highway with easy access. There are several restaurants in the area. The staff provided excellent customer service, especially Mr. Eduardo, and Mrs. Stephanie at the front desk. Also. Mrs. Maria who oversees the kitchen was very attentive to my breakfast needs. The pool area was very clean. The pool towel bin was empty and Mrs. Stephanie along with Mr. Kenny Ray who is the Sales Manager immediately replenished the cabinet. This place is all about keeping the customer satisfied and enjoying a good night rest after a long day of being out and about. The bar area is not designed to party all night. Just a good place to have a drink, watch a game , good conversation before going to bed. I recommend this hotel and will plan staying here again on my next visit to Round Rock.

Enjoyed our stay, nice location close to restaurants. Excellent customer service!

Fantastic staff, happy hour and great location!

The room had a weird sweaty smell, the restroom walls were dirty and the closet door was missing. I would not stay here again

I liked the room itself, very spacious but I was disappointed in the pool. I needed the chair lift but it was not working. The work out room needs to be updated. We had to switch from one room to another room because the room had a strong odor.

The nice lobby, staff, location, good size room. The pool wasn’t primo. I know it’s hard to keep a pool sparkling clean with kids swimming and whatever.

Staff was nice, however housekeeping never came once to clean our room. We did not have the do not disturb hanging either. Other than that, no issues.

HOT TUB WAS BROKE. POOL NEEDED TO BE CLEANED.

All was good we always enjoy staying at this hotel when we are in

The initial room assigned smelled like paint, possibly from recent repairs. I asked for a new room and that was corrected quickly. The hotel room itself was ok. The shower wasn't fully clean because you can still see soap on the shower wall. Overall you can tell the hotel is aging. The floors were uneven, possible foundation issues. The tub was also not leveled when standing in the shower there was a dip in the middle of the tub. The elevator was also concerning. It slightly jolts when you are going up, down or stops at your floor. You can also hear I assuming belts squealing time to time. The location was convenient. There were 3 restaurants in the same parking lot and right off of the highway. So didn't have to go very far too eat. There was also dining available downstairs and a bar but I didn't use it. It wasn't too bad for a short stay.

Clean room, nice staff. The blinds in the room confused me though LOL

Available for issues Breakfast staff outstanding and cheerful. Best I've ever encountered A++ ALL around desk and all..

It was very peaceful, nice and quiet, I found the staff to be very friendly

We had a few issues with equipment in the room and the staff quickly replaced them. Any time we needed anything, it was quickly taken care of. The iron and the fridge in the room did not work and had to be replaced. The room did not smell clean. It smelled like a couple "honeymooned" in there... a lot. Maintenance did come and spray the carpet, which helped for a little while, but the smell did not go away, which suggests something was not clean. To be fair, I did mention the smell to the front desk and they did suggest sending housekeeping to come deep clean the room, but we were already settled in the room and leaving in the morning, so I declined.

Nice hotel people were nice too

Well we were there because we had a basketball tournament. The location was perfect except NO washer it was broken! And one dryer ! Mind you several teams were staying there . I had 18 uniforms to wash stayed up until 1 am and we okayed at 8am the next morning . Then the dryer the filter thing was broken so my uniforms got caught and some tore ! So very upset !

Zero air circulation Big giant cockroach in bathroom

Everything good

Very clean hotel and staff was great.