WoodSpring Suites Round Rock-Austin North

I stayed 2 separate weeks. Both rooms were very clean. Building and lobby very clean. Beds were very uncomfortable. You could feel the bed springs.

It was easy to get to and was clean. Room was nice. There was only 2 towels but no washcloths, hand towels or mat for shower. No one to remove dirty towels,trash and no ice buckets. Didn't like how there was no one at the front desk and seems that some rooms were rented long term to families who let their children run around the halls all hours of the night.

Exceptional

The first week I stayed the was pretty clean! The second week It started to smell and housekeeping was not that great. I don't if I would ever come back.

There were baby cockroaches in the room, but I did not notice them until the morning, and a terrible smell of poison, I could even feel it in my taste buds. The curtain in the shower even closed let a ton of water out… and there was this weird can that you just did not want to touch hanging from the microwave, probably poison for the roaches. Would not recommended. Definitely not clean.

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Everything is perfect and is beautiful The kitchen

I don't like the every other week cleaning of the rooms, not changing the sheets daily

The hotel is acceptable

The greed necessary to tell someone that they'll just go ahead and keep your money knowing that you would be staying at another of their properties, when you immediately reach out for assistance and get crickets in return.

I never stayed . They knew I meant to book at a sister property and attempted to immediately cancel. No reply, just kept the cash. Yeah, I made a mistake, but they made sure not to help fix it. The greed necessary to tell someone that they'll just go ahead and keep your money knowing that you would be staying at another of their properties, when you immediately reach out for assistance and get crickets in return.

This was my husband's and mine first stay with Wood Spring Suites. The staff was very helpful and answered all of our questions. The room was clean and very basic. There was a regular size fridge and a two range stove top, and a laundry basket. The towels were minimal with two bath towels and a wash cloth and floor mat, but no hand towels. We asked for extra towels, but were told we had to return our current ones, which did not help give us any extra towels. There was no hair dryer in the room and apparently none to be given out when requested. The washer and dryers worked with a few out for commission. The property allowed pets which brought forth all sorts of interesting smells going down the hallways. This is an extended stay facility, so do not expect the same service as a motel.

No trash room or shoot for easy trash removal

Easy check in No trash room or shoot for easy trash removal

Good

Stayed one night and really just used the room for sleeping after a long night of being out with family and friends.

None

Exceptional

After checking in I go to my room, it smelled like old food. Used the bathroom, toilet wouldn’t flush. Laid down, AC unit sounded like rocks in a blender. Got up this morning used the bathroom, took the lid off the commode so I could manually flush. Get in the shower, the floor is literally cracked and broken in the tub, almost busted my a..

Under construction, have the work crews clean up wjen they are done for the day. Dont leave glue on the floors where guests have to walk.