Crowne Plaza San Antonio Airport by IHG

Clean room

It’s always very clean and quiet.

Additionally, the elevators were not functioning properly. They were extremely slow, and when they finally arrived, the doors often closed too quickly, causing us to miss the elevator and wait again. Overall, the property felt very outdated and in need of significant upgrades and renovations. It was clear that this is an older hotel that has not been adequately maintained or modernized. Unfortunately, based on our experience, I would not recommend staying here.

Room was clean, staff was super helpful! We had a great stay.

I was only at the hotel overnight after flying my granddaughter to her dad. The hotel was clean but definitely needs updating. Only 1 elevator worked during the July 4th weekend. The area outside of the elevators on the 7th floor is heavily stained on carpet. The ice machine made me question using the ice. And the AC in my room hummed all night but I was so exhausted I dealt with it. A number of chips on my front door and closet door. Rust in the shower. Bed , covers and pillows were very comfortable and the TV worked well. The airport shuttle was clean and the driver was very nice. Check-in was quick and convenient.

I booked the reservation based on the picture of the pool area. Unfortunately it was nothing like the picture. Actual size was a lot smaller. Also, yellow caution tape sectioned off the hot tub. Before going to sleep I saw a large beetle crawling under the table. I was hoping my girlfriend wouldn’t notice. However once she woke up in the morning she found ants in the bathroom and another beetle. We requested a 12 o’clock check out which they approved. Only thing is they forgot to notify housekeeping who began asking us to leave before then. I stay in a lot of hotels. Will never be going back to this one. I never leave reviews but I found it necessary to do so this time.

Nice and clean

The cleanliness of the hotel was great and the staff was very friendly and helpful. But only one elevator was working,the ac in the room would only cooled ,the rest room would get hot because it didn’t have a ac vent. Not all the floors had ice machines.Comfortable beds,cleaned room , well spaced parking lot. Breakfast had many options.

Beds are comfortably

Additionally, the air conditioning was not working properly in either the hallway or the room, making the stay uncomfortable. The hot tub was also out of order for my entire stay, which was one of the amenities I was looking forward to using. To add to the disappointment, breakfast was not included. I was hoping for a cleaner and more comfortable experience, especially after bringing these concerns to staff’s attention. Unfortunately, the issues were never resolved during my stay.

Everything was good but the mini fridge is not working well. There's also some stain on carpet and beds. Also the comforter is not good. We stayed there after 6 years but 2026 experience isn't that good as compared to 2021

The King suite I stayed in was immaculate and spacious. I was there for three nights and slept well in the comfortable bed. It’s a quiet hotel, the staff is friendly, and the location is great. I’d definitely stay there again!

The stay was overall good and decent, but when I was booking they told me I had free breakfast on them but when I got there, I realized I had to pay a couple days in the morning when i went down to eat.

Excellent Hotel

Staff was nice but property is in poor shape!!! Air in whole building was horrible. The food area was scorching. Hotel .Com should not use this place

Breakfast is available, but not included

Hotel is an older property and the rooms and common areas reflect the age. Property/rooms need a remodel. I did like the location and found it easily. Elevators are sketchy and needs some maintenance. Staff and housekeeping were most helpful and very polite. The property is okay and I would stay again if I found a good daily rate.

The shuttle service to and from the airport to the hotel. No ice in the ice machine on the floor where my hotel room was located…room 518 on 6/6/26.

The hotel was great, the location was close to everything, and the front desk staff was incredible! So sweet, welcoming and helpful!

Overall, for what it cost, it was decent. My only real complaint is the a/c wasn’t working and the lack of urgency to come up with a solution, was horrible!! It took until day 2, in order for our room to get changed and even then, the a/c still was an issue. Was told by management I couldn’t get a discount bc I booked ahead?