DoubleTree by Hilton San Antonio Downtown

Good stuff good staff clean room

The main reason I booked this hotel was to enjoy the pool, but it was filthy and clearly not being maintained. It was so dirty that we couldn’t even enjoy it, which defeated the entire purpose of our stay. The room was also muggy, hot, and uncomfortable, making the hotel feel poorly maintained overall. To make matters worse, I asked the front desk to have a manager contact me regarding my concerns, but I have yet to receive a phone call. The lack of follow-up and customer service was just as disappointing as the condition of the property. I expected much better from a DoubleTree by Hilton. Between the unclean pool, uncomfortable hallways, and lack of management response, this stay did not live up to the Hilton brand. I hope management takes these concerns seriously and makes the necessary improvements.

Overall the property was great. The pool looked a little one the dirty side ( water wasn't clear) however it was still nice. One of the stairway in parking garage had lots of trash and debris. The rooms were very clean. Staff was very nice and helpful. I will definitely be back.

Room was clean, staff were professional and helpful. Unfortunately we had to pay for parking.

Clean for the most part…..

The front desk isn’t friendly nor welcoming. The pool was closed the entire time, and snack bar was empty. They are not very informative, and find any little reason to up charge you. Parking is $30 a day, and breakfast is $20 a person. STAY ELSEWHERE. Also, you CANNOT walk to the riverwalk from here without crossing a literally freeway, and they don’t have a walkable sidewalk the growth of weeds and trash you can hardly see what your even walking on.

Great location to explore downtown

The shampoo, conditioner and body wash bottles in the shower were all empty

Get a different Hotel. This place was a huge mess. If I could go back I would have chosen a better place.

First starting off a room was close to $200 per day. And that did not include parking, or include our pets. Both of which had an additional fee per day. We were in room 306, on our way to that room from the lobby we entered into one of the two elevators they have. Both elevators need severe maintenance. They both shimmy and shake probably because the tracks are misaligned. They also are missing their pic polycarbonate between the lighting and the cabin. What this means is when you look up while standing in the elevator, you get to see the years of dust that has accumulate. The room was clean however Unfortunately the bathroom door was stuck on the carpet and refused to close unless you use a crow bar. Once in the bathroom the sink didn’t drain and when taking a shower the tub would fill up and refused to drain as well. Next we move onto the parking that was in abundance, at a rate of $30 per day for my vehicle. Somehow, the management had decided that the nearly $200 a day was not enough. Our pets incurred an additional fee of $75, and $50 per pet deposit. All things considered I would not stay at this hotel again under any circumstance. The candlewood would’ve been better suited

Stayed here for a convention as the NBA finals happened. Seamless and comfortable. Property staff is very very nice. Beds are comfy and the A/C is great. Knicks in 5 with love

The room was to expensive plus they charge me $30 a day for parking and I have to pay for breakfast $20 per person…..

Loved this hotel, will return there on my next visit.

I dont have any complaint they have good fron desk service and is close to the down town Everything is good

The front staff was very nice and very informative

Room muggy, bugs in room, parking overpriced,

Checked in late breakfast not included. You do get a discount for it. Front desk were nice but not very helpful

DO NOT stay here! I'm shocked that Hilton allows this under the DoubleTree name. It is dirty, smells musty, I had NO hot water and the water was spitting and producing brown color. I have no idea how this property was showing an excellent 8.8 rating. I left to stay elsewhere and will be disputing my charge.

It was right in the middle of every where we needed to go The parking

Didn’t love paying $35 to park/day. Shower water pressure was not great. Overall fine & fair for the price I would say. Thank you staff. :)