Quality Inn near SeaWorld - Lackland

Exceptional

Exceptional

It was close to the base and made getting to the air force graduation easier. The breakfast didn’t have a lot of change but it was decent

Customer service was great!! They were super friendly and it was clean. I had the best sleep. Not gonna lie

Bad

Clean exterior,interior, clean room. Front desk was great. Check in was fast and easy. Will definitely stay again

My experience at this Quality Inn was disappointing from the moment I walked in. Checking in took an extremely long time because the front desk insisted they couldn’t find my reservation. Instead of handling the issue themselves, they told me I needed to contact Hotels.com. I ended up doing most of the work to resolve the problem, only to find out that the hotel had received the reservation email all along—they simply hadn’t located it on their end. Once I finally got into my room, it was clean and about what you’d expect from a basic budget hotel. Nothing stood out as better or worse in terms of cleanliness. However, the electrical outlets were another issue. Several of them wouldn’t properly charge my phone, which was frustrating and made the room feel poorly maintained. Maybe this was just an isolated experience, but I’ve booked through Hotels.com many times and have never had this much trouble checking into a hotel. Between the poor check-in process and the maintenance issues, I won’t be staying at this location again.

Very good

Very good

That the location is closer to SeaWorld and Walmart Their was coffee grounds on the rolling chair, on the sofa chair their was leftover popcorn under the seat, the restroom had a lot of hair on the ground, the bedsheets had stains we didn’t know if they just put it back or the stains just didn’t come off after wash. A towel that my child was about to use had brown stains on it,

Bathroom had a lot of rust on shower rods and tub but overall a good stay

Poor

Superb

Location, staff members, clean room, and comfortable bed. Location was good.

Exceptional

Exceptional

Exceptional

Great location, friendly staff. Room was cleaned once, and had to ask for towels every day.

First would like to say location to Lackland was very convenient. After spending an extensive amount of time reading reviews , finding close location etc I settled on this hotel. Wasn’t great but not terrible. Walking in smell of fabuloso was a little overwhelming in common area but at least smelled clean. Room was good size and tidy. Except Had a bar of soap used in dish, comforter had stubborn stain that looked like could not get out w bleach. Shower curtain had dark stain and only provided 2 towels. Next day had to request from housekeeping and later go to desk for the provided 2 towels and additional 2 twice. Long hot day and wanted to shower. Lastly our wake up call was late. Our 5:15 turned into 6;45. Had to rush to event. Overall I would give 6 as hubby also found breakfast provided to be pretty good.

The only thing I would say is the surrounding area.