SpringHill Suites by Marriott San Antonio SeaWorld Lackland

On the first day, the person at the front desk was not very friendly. The shower floor in the room is cracked, making it dangerous to shower there. Also, only one elevator is working in the hotel. I would not recommend this hotel. Overall, my experience was very disappointing.

Everything was perfect until it comes to breakfast when the hotel is full. An automatic waffle or pancake maker will help serve guests faster than having a line throughout the lobby just for that one breakfast item

Set up of the room is good and clean Requested for crib but was out though its not guaranteed. Breakfast is the same eveyday

Good breakfast! Good price, family stayed there on a trip to sea world. Room had a musty smell, but overall was a good experience! Would stay again.

Urine on toilet, sink, floor Bed bugs

The breakfast was convenient and the room was ok. Didn’t like the seperated toilet and sliding doors on the bathroom

I was unaware of the $10 parking fee; however, I did see a security guard driving or walking around the front and rear parking areas of the hotel. Due to my stay being on a Holiday weekend, there were quite a few people for breakfast so the eggs were finishing quick and there was a long line for waffles. I did like the noon checkout; however, I had to use the stairs as the elevators were being inspected. The front desk personnel I dealt with were courteous and helpful.

Our stay was fabulous! The front desk ladies were courteous and friendly. Easy check in and check out. The morning breakfast was continental style and offered a variety of options. Our room was one of the family suites and it very comfortable. Our family liked that it had the tub/shower with sink and the toilet with sink in separate rooms. We would stay again.

The only down side was room smelled .the restroom doors wouldn't close accurately. Plus the daily 10 dollar parking .

Staff were also not very helpful. One evening we got home late and my kids were all sleeping, I called down to have some towels sent up to my room and they never came. I didn’t want to leave my kids alone in the room and I let them even know that. Then one morning at breakfast all the coffee was completely out. I asked if it was going to be refilled and they said not for another hour. Breakfast was over in an hour. I would not be staying here again.

Large room, smelled clean, great ac Very busy breakfast, thanks to the ladies staffing the breakfast area, kind and friendly even though they were swamped!

Clean

You can tell there's no maintenance up keep...my bathroom door didn't lock.... bathroom ceiling dirty...rusty trim around shower....sink didn't drain...bed was squeaky

Loved our stay! Breakfast was great and room was spacious!

Clean room

Friendly staff and clean facilities No jacuzzi

Bathroom tub and toilet weren’t clean at cleaning service.

Easy to get in and out No hot tub

Seemed a little rundown.

Was given the wrong room and was told that the facility is full and we’re unable to help me.