Best Western Sea World/Lackland AFB NW Hotel & Suites

The closet didnt close and smell like piss Stains in the bed and hair.

Roaches were crawling in our room, vending machines were not working either

Always book this hotel , very nice workers , property is kept up with . The hot tub was amazing the breakfast was delicious!!

The elevator was broken the whole time had to use the stairs

Room was clean. Front staff couldn’t answer my question about the room. And the front lobby smelled.

Room was clean and always had fresh towels everyday. Never had to ask for extra

Las sábanas estaban sucias

⭐️⭐️⭐️ No shampoo , conditioner & body wash . Bed sheets had a few stains , shower curtain looked like it needed to be w

Bathroom exhaust fan was very dirty.

Super great staying qill book again over and over

Everything was perfect

Lisa, Addie and the staff was amazing and made my stay great! Thanks for everything! Everything

Exceptional

A tremendous thank you goes out to all the staff. Housekeeping, front desk and the outgoing, pleasant demeanored manager working this morning, (March 22, 2026) It's thanks you the work you do which has secured my return to this great establishment. Enjoy your day.

We called at 2:15 to see if we could check in about early (check in at 3pm). We were told no, that rooms won’t be ready until 3pm. We checked in after 4pm and our room had jot been cleaned. The floors were filthy. We had to call down to have someone come and vacuum the floors, I had to use my cleaning wipes to wipe down surfaces, and the bathroom faucet had a constant stream the entire time, even when off. The pull out sofa bed had mud stains, dirt, and crumbs on it, and the phone was not plugged in to call downstairs. The tile floor on the main floor had multiple areas that were warped and felt as if I was walking on a bounce house. The elevators jolted at every stop. For the breakfast, the cereal was stale and had zero crunch. The eggs were premade and had a rubber texture and the creamer was brown and the bottom of the bottle (on the inside). From the photos, the hotel seemed like it would be a great stay, but from the actual appearance it is obvious the upkeep and maintenance is very poor. The biggest turn off was the amount of weed odor coming from second floor, very repulsive.

Bad

Forgot to mention you can literally hear anybody above your room walking around!

Friendly and a good place to stay plus stores and restaurants are close by

Exceptional

Great roims ..