SpringHill Suites by Marriott San Antonio Airport

Hotel is very old rooms felt dirty , sheets had black things all over .. my son threw up and it went all into mattress and they came to replace sheets but mattress was still wet kinda grossed me out to think of what they do with other situations

The toilet and the shower are separated, also the locks did not work and would not lock.

First time reviewing a hotel, but this has been one of my most unpleasant stays. I reserved a room with two beds for me, my boyfriend, and two other friends for the weekend. I did all of this throughout this website because we had never had any issues with it. When we got to the hotel we were put in a one bed room I called thinking it had just been a careless mistake from the staff, staff lady was not helpful and claimed everything was result of a mistake made by the website we used and was not able to do anything for us. My friends had to sleep for two nights in the couch extremely uncomfortably. Both doors for the shower and restroom did not close, we had to constantly have someone close the door from the outside with our shoes so the doors would stay close otherwise the door would fully open. Apart from that the lobby was extremely humid and hot. Overall this stay was horrible for us and we will never be back.

At breakfast, when one person is cleaning up the mess, another person should prepare the replacement item. But the cleaning person was left to her misery.

I’m not one to write reviews but I was extremely disappointed in this hotel. It was my sister’s birthday weekend and I went off the reviews posted on here to book this hotel big mistake. The moment you walk in wreaks of chlorine. The check in was okay nothing special about it did get a $40 dollar hold on my card for any damages. The room needs major remodeling the front door wouldn’t lock by itself I had to keep moving the door handle up and down until the deadbolt would go back in to close the door (I was told by the front desk to do that since the sensor wasn’t working correctly supposedly maintenance was going to check it never showed), the restroom and shower door wouldn’t lock. The ceiling in the shower looked like it was about to collapse holes in the ceiling, the tile by the door was all broken, no hooks to hang towels but one where the blow dryer bag was hanging. The bed super uncomfortable kept sinking in, stains on sheets, basic channels on tv, the mini fridge wasn’t cooling, some outlets were not working to charge electronics, breakfast nothing special about it, won’t be staying here ever again. I should get a refund but of course I know that won’t be happening.

Great as always!

The room was not well maintained. Also the shower was not good at all. Water went everywhere when you wash. I was forced to stop the water with towels so that it didn't flood the room. However most of the staff were kind and very respectful

The check in was easy, what came next not so much, taking a shower was an adventure, the bathtub was clogged up it look like I was in a pool, the a/c was very noisy, neighbors stumping on the top floor, reception didn't do anything about it, room was not cleaned, when I asked for housekeeping they said I had to stay 3 or more days to get housekeeping, luckily before we left, on our last day the tub was fixed and the room cleaned, very rude reception lady on the evening shift, all I kept saying to myself was this is the freaking Marriott what's going on??? The breakfast was ok, loaded with people but ok. I was ready to ask for a refund but all we wanted was to get out of there quick...

The air was not working good and the shower the water got stuck

Front desk staff friendly and helpful . Hotel is in need of a deep cleaning. Rooms are filthy , couches filled with dtains and crumbs, holes in the wall, hair in bathroom sink, tub and floor, insect shells on wall, and most concerning was live roach in bed between the sheets.

No clean towel for 2 days ,ran out of breakfast , pool had no chlorine.

I stayed here for 5 days because my daughter was staying here as well. It was close to the airport. The hotel grounds were and lobby were clean as well as the room. I felt the room was in various states of disrepair and the updates didnt look well done. The breakfast was the same everyday. So tired of it after 3rd day i went elsewhere to eat. Overall the stay was ok. Not great just adequate.

It was a quiet good spot easy to get to. Staff was ok not greeted not through passing either.

Clean Room. I love that they did not enter my room during my multi-day stay unless asked.

Walking in getting checked in lady was nice but a nice like she had to be. A "REGULAR " was checked in before me (he was already waiting didn't cut) and he was greeted amazing and chatted with without force. The room was extremely odd. The rr doors are see through and sliding doors. One door had a handle replaced and u could literally see inside the rr while someone was in there. The room had termites flying and were dead in light and on counters. The ironing board had a huge burn hole. The closet looked like someone ripped out hanging rack and then they replaced with another all crooked and did not seal holes. It also smelled like a ladys not so great perfume busted on the floor. And stunk up our clothes. The suitcase holder has seen better days. Needed 2 new straps. The trundle mattress was so dirty. The pillows had cuts in them like someone cut them open looking for something. The window curtain was same as closet holes unfilled and exposed damage. The lights worked when they wanted to. The restrooms were very odd. One restroom was a toilet and sink. The other was a shower and sink. Very very odd and see through. We went down stairs for breakfast and there were at least 100 people in line waiting to eat so we left to eat. Same the next day. There was some sort of tournament or something but rooms definitely overbooked. I would never stay here again. Pictures very deceiving

The staff were friendly. The room was little smaller than what we expected but it was clean and well maintained

Clean room, nice staff.

Great service and very helpfull