SpringHill Suites by Marriott San Antonio Airport

Pleasant

Passable

Old hotel, disorganized staff, rooms were decent but weird smell overall

Not happy with our stay. The mattresses where very dirty, it felt gross. The trundle bed was dirty with no support. You might as well sleep on the bare floor. I asked for another bed, maybe another mattress to put over it and was told no. They gave us a comforter which didn't help. We had to be running up and down to lobby for blankets and towels. We were a group of 6. It just was not clean. Breakfast was good. Won't be staying there again.

Good

The close proximity to the airport My experience started off bad, I was given a room key that did not work had to go back down to get it fixed. Then the room did not meet my expectations based on the online photos. The overall feel of the room was dated, the facility looked old and the cleanliness was questionable. The furniture in the room was stained and the tv did not work properly. I had to call down again and complain. Then I was given another room upon settling in about an hour into my stay someone tries to enter the room. The person had a key because the door unlocked and fortunate for me I had the door lock on or they would have had access to the room. I called down to report the incident and nothing was done about it. No one came up to check on my safety of try to find out who entered my room? I felt unsafe the rest of the night and did not leave my room.

Bad

Pull out bed was filled with garbage TV only 2 channels, dirty towel in restroom. Was told pool would be Open n was closed for maintenance.. very poor selection and over cooked breakfast

Passable

Room was very spacious and comfortable. I was traveling for work and appreciated the desk working station which was a great working space. Having separate shower and toilet rooms was nice. Comfortable bed and nice towels. Front desk and management were extremely nice. Breakfast could use some gluten free options like fresh fruit or yogurt. My items in the refrigerator were thrown out during my stay.

Exceptional

The proximity to the event I was attending Room needed a lot of repairs it had an unpleasant odor probably the carpet

To start off with when we walked in. The poor guy, did not know what he was doing. He had only been there for a week, which is understandable. The manager was in the back and did not come out to help out when he had a line check in. Then we get to our room and the room smells terrible. Like they had mopped with dirty mop water. Then the shower door was coming off the hinges. When I went up to the front to go and informed the manager. She said I could just give you another room instead of reimbursing me because she said it was passed the reimbursement time. I told her I have never been to a hotel where there is holes in the ceilings and things going wrong. In the room. With terrible smells. I went ahead changed rooms when we get to this new room, there’s wires hanging out of the air condition than our door did not want to lock. Finally, when it did lock, we left, came back to our room about 930 at night and the TV was on. When we did not leave it on. I called the front desk. They’re excuse was they had another TV in there and when that person checked into their room. It turned on our TV which makes no sense. The TV had welcome. Maria, which is not our name. Then in the morning we wake up as I was gonna use the towel where the restroom is at. There was bloodstains on the hand towel. This will be the last time I ever stay at this facility. I stayed at a previous spring hill Marriott, and had no issues at that one. But at this one, there was lots of issues.

Exceptional

This hotel has several maintenance projects happening (Sept. 2026). The pool was closed, and there were multiple holes in the ceiling throughout the first floor guestroom hallway. Also, the power went out for about 20 seconds and with black out curtains, you couldn't see your hand in front of your face. The TV and the AC had to reset after the power outage.

With the entire team all of us were more than disappointed. Customer service is trahs the supervisor who made yhe check in was less than helpful 0 customer service. 1st no blankets for the Trundle bed due to fully booked but none of us in our team got blankets or extra towels. 2nd the pool had gallons and gallons of chemicals so the kids got eye irritation due to the bleach on the 1st visit and of course next day awas closed due to maintenance. 3rd only one elevator worked for the entire hotel fully booked and only no A/ C on the elevator or yhe hallway. On the patio there were no lights so we had to be in the dark. My friend had a reservation with the email confirmation but none of them find her in the sistem so she got to find a hotel at the last minute. Ice machine on the first floor never worked,. Room was dirty and housekeeping never show up. Not clean room in 3 night stay my honest review is please DO NOT BOOK THIS PLACE UNLESS YOU WANT TO HAVE A NIGHTMARE BECAUSE NOBOYDY HELP WILL HELP YOU.

The hotel looks nothing like the pictures the frames on walls are really old the door to the pool did not work the handle is so old and rusty and it’s broken the pool their green chair are all ripped and old the porch outside is not maintained at all.. was not worth what I payed for the front desk did not have any manners

Clean and friendly Small breakfast area