Heritage Inn & Suites San Antonio Airport, Trademark Wyndham

breakfast could be better

Staff were immediately available to address any issues. Good quality breakfast. My children loved the biscuits!!!

This hotel is a great stay. I highly recommend this place. The room was well prepared and came with a mini fridge and refrigerator. The room was nice and comfortable upon arrival. They had a large pool, a gym, and plenty of parking. The breakfast was as great and the hotel staff were very helpful.

Easy access to restaurants around us and grandson enjoyed the pool

Everything was great

It was a good property not to far from food and dining options very short drive

The staff was very nice. The building could use some work.

The property was not clean but they were also hiring housekeepers so this may have been the reason. I think it could have been a little cleaner

The biggest issue was that the air conditioning wasn’t working properly, and our room stayed around 80 degrees all night, making it very uncomfortable to sleep. There was also a section of the hallway with completely saturated carpet. I walked through it around 10:00 p.m. and again at 10:00 a.m. the next morning, and it was still soaked. It was obvious there was a leak, yet there were no wet floor signs, no cleanup, and no apparent effort to address the issue. The hotel entrance also had a noticeable mildew smell. Considering this hotel is so close to the airport, I expected a much better experience. At $115 per night, I don’t think the condition of the property or the overall experience justified the price.

Exceptional

The room was nice and cool and the bed comfortable. Pillows were thin but there were a few so you can double up. In order to use the wifi, you have to create an online account which was kinda annoying. No one came to clean our room once during our 2 day stay. If you want towels, you have to ask. The bathroom was very small. If you want breakfast, you better go within the 1st hour or you will be out of luck.

Good breakfast.!

El fin de semana que fui pensé que iba a ser lo mismo aunque había cambiado el nombre y la decepción fue muy grande, estaba muy sucio todo desde la entrada, los cuartos la carpeta sucia los vidrios bien sucios , las sábanas de la cama olían a sucio , reservé 2 cuartos no había papel de baño ni jabón para lavarte las manos no había toallas en el cuarto y el desayuno y el café no estaban buenos ,aparte estaban en la recepción dos jóvenes mujer y hombre que no sabían nada cuando les preguntabas algo y ella se reía Muy mala experiencia esta última vez No me vuelvo a hospedar allí .

Está súper cerca de todo, es cómodo para una familia pero la piscina deben de darle más mantenimiento

Clean room, good 1 night stay. Only problem was that my kids found a staff key in the parking lot and discovered that key could open any hotel room door.

Superb

Pool was cloudy and the breakfast could use a little verify instead of the same thing day after day

The rooms were extremely small, and the bathroom was so cramped that only one person could fit comfortably. The front desk staff was not helpful, and we even had to go down to request soap because it wasn’t provided in the room. The breakfast buffet was also disappointing. The selection was mediocre, and basic items like eggs were constantly running out and were not replenished promptly. Overall, this stay did not meet our expectations in any way. Unfortunately, this will be our last stay at this hotel chain.

The staff was pleasant. The room was clean and they have shuttle buses that come at your request.

Exceptional