SureStay Plus Hotel by Best Western San Antonio North

The staff was great but it was cheep hotel good staff

Clean

Exceptional

One of our three rooms had an overpowering floral odor that made it difficult to even be inside. We tried to tolerate it because we had very little time to get ready for our event, but eventually we had to request a different room due to it triggering asthma. Unfortunately, all three rooms were dirty, dusty, and poorly maintained. The biggest issue was the roaches. We saw roaches in the hallway, inside the rooms, and the following morning there was even one on THE serving spoon at the breakfast area. The staff replaced the spoon, but imagine the prep area! The photos online do not accurately represent the condition of this property. This hotel shouldn’t be suggested on ANY app! RUN FAR AWAY!!!

What i did not like was there is no elevator to take you to the second floor.😳

Superb

Clean

I stayed in a suite with my 3 boys. The room was very specious. My kids loved it. Cleaned, not so much though but I wiped down everything with my hand sanitizer wipes. Customer service was good . Breakfast was okay, wished they would’ve had pancakes or waffles though. No elevator . The pool was cleaned, my kids enjoyed every minute of it.

I would recommend nothing about this property.

Exceptional

Good

Perfect distance from the airport. Overall the hotel is very unkempt. Turn curtains, dirt sofa, dirty carpet in the hallways, dank smell throughout.

clean room, only issues was tub would flood and water would get cold at times.

Pool was actually refreshing despite its size Continental Breakfast was good, especially with having scrambled eggs and sausage links Decently sized Room, clean bathroom and thankfully a Friendly Staff Thin Walls made every sound the other guests make made feel like it was outside my door, definitely didn't like that There was a musty odor in the hallways that lingered whenever I stepped outside the room Room Key worked on our Door 1 out of 3 attempts to enter Side note, TV kept getting dim, even after messing with the settings

No comment

Everything was what I expected

Absolutely NOTHING!! Room was filthy, there was a screwdriver and trash left on the bed.

The hotel/motel (because I couldn’t tell the difference with this place), was the worst place I’ve ever stayed at. It is old and not kept up with, it smelt awful inside, and the beds were very old spring mattresses that were not comfortable to lay on. I even saw two roaches in my bathroom. I could tell they updated the floors in the bedrooms, but that’s about all that was decent. It’s also located in a very sketchy part of town far away from anything you would need. I would not recommend this place to anyone.

Staff was amazing. You're about a good, maybe 10 minutes away from restaurants. They have construction, but they let us know ahead of time that security will let us in.

There was fleas. The towels felt hard and the tv had minimal channels.