Travelodge by Wyndham San Antonio Downtown Northeast

Horrible room with mold all around the ceiling and an ac mini split that leaks out

Muy bueno y muy limpio

N/A I didn’t like anything besides the staff upgraded my room to a king bed but there was a hole in the closet wall and bugs were flying in my room

C

Very poor

Room was cold. Restroom door did not close. We asked for extra sheets and pillows for pullout bed and they said they did not provide extra for pullout bed.

Front person Very dirty couch mattresses

I asked for another room and the next room they gave me smelled completely like cigarette smoke, even though I booked a non-smoking room due to my asthma and allergies. I let them know this and was told it’s probably just coming from the outside. At that point, I didn’t feel comfortable staying there anymore and inquired about a cancellation/refund. I was told the manager is the only one who can issue a refund and he was not there at the time and was told to come back in the morning and he would be there. I then proceeded to spend the next week on a wild goose chase trying to get in contact with the manager. Each time I went when I was told he would be there, he wasn’t and they gave a new excuse each time. They refused to give me a phone number where I could contact him and I was told they couldn’t call him themselves either. After many days I finally received an email with a very blunt response denying any refund for any of the days. I lost a lot of money and gained about 3 new gray hairs by booking this place. Save yourself

Bad

Totally different from the photos from the reception to the sale of snacks. Away from everything

Disappointing

There is NO breakfast as advertised!!! The pool is a swamp!!!!!! No ekevators! Staff was unhelpful!! This hotel is completely run-down and I hate I paid for it, really want some of my money back to be quite frank!!!!and yes I do have pictures!!!!!

they double charged me and said there was nothing they could do about it

It was literally 90 degrees inside the building!!! The rooms were hot and the air conditioner was barely cooling the room off @ a standing temp of 77 degrees which is still hot.

Location, it is close to the downtown. It appears to be old and emits a humid odor.

The price and location is good. I checked in on 20 July. I was supposed to check out on 24 July per my reservation. I bought the Trip insurance in case I needed to leave early. I checked out on 22 July and was charged through the 24th. I've tried calling the facility multiple times, never got through. The guy working at the hotel Wednesday at 1030 in the morning, told me I was good, blocked my number then charged me for days I was NOT at the hotel. I do not support places that scam. This hotel employee was/is wrong! Of course I'm never staying here again. Booking.com should drop them from their website!

Poor

This motel was good like 7 years ago but now it's real run down now they had to change me rooms like 3 times n the pool was dirty so we couldn't enjoy that n the rooms wasn't really cold it was just bad over all

Pool was filthy and down.. room air conditioner not working to good

The price for everything was fair and the room had everything I needed to have a comfortable stay with my four little boys. I would definitely stay again.