Hilton Garden Inn Oakland / San Leandro

Nice and clean good staff

Friendly staff and very clean rooms

Superb

Exceptional

Very good

It was a great experience I will be returning

First room I goo the window curtain was laying on the floor had to back down stairs to get reassigned and the one elevator was out of service. this gives a fill of poor maintenances

Horriblepl

I definitely recommend this hotel is very clean and all the staff members are very nice the room was very clean

Front lobby was very nice Food in the restaurant. Tasteless, old and expensive

There were some ants in my bathroom,

Clean and comfortable space to stay!

We didn’t like our room in particular. It was a non-smoking floor, but I had some faint smell of cigarettes on our bed. The carpet felt kinda icky like something sticky spilled. It needed a carpet cleaning.

I called to ask if they had a 4th floor room king bed close to the elevator & the receptionist said yes that there were few, but when we get there to check in, we was given a handicap room. The room that was given to us was terrible. The walk in shower's hole was terrible. It was rusty. They need to upgrade it. It wasn't enough light. There was no large lamp. We been checking in this room for years & this is the first & most terrible experience ever had.

Clean

Exceptional

We especially enjoyed Jose's hospitality in the evening dining room/bar while watching the football game and having drinks. He was so kind, very polite, he smiled a lot which eased the tension from the day; his service was just great which we appreciate very much. Thank you, Jose! We appreciate you :)

MAKE SURE YOU CONFIRM WITH THE HOTEL THAT YOUR ROOM IS AVAILABLE PRIOR TO GETTING THERE. APPARENTLY RESERVATION #'S AND CONFIRMATION #"S ARE NOT ENOUGH! MY ROOM WAS DOUBLE BOOKED AND I DROVE 6 HOURS WITH TIRED TODDLERS TO BE TURNED AWAY!

I stayed in the accessibility room and the bathroom flooded. It leaked all over the front of the door and into the hallway. I talked to the front desk about this issue and the best they did was ask the maintenance guy to squeegee the floor. They didn’t offer to do anything to help me other wise. Only after I complained again did they tell me I could sign up to get Hilton rewards. I am not going to stay at another Hilton after this experience. The front desk lady was dismissive and totally unhelpful. I also want to point out that if you need an accessible bathroom, please just stay at a different hotel. I had such a hard time navigating this experience and I am able-bodied. The door is heavy and hard to open from the inside of the room and has no accessibility button to help.

I dont understand their policy when booking through a third party. Because I paid through a 3rd party, and I needed to make a change to my reservations by leaving early. They wouldn't give me the refund....and they didn't check me out of my room until the day on the reservation, not when I actually checked out which was 2 days earlier. So if something were to happen to that room, I would have to be responsible for it, even though I was not physically there. And from a business standpoint, why would you hold up a room when I could be rented out.