Holiday Inn Express & Suites Tulsa West - Sand Springs by IHG

Unable to stay here, no pool, hot water, or elevators

The staff were absolutely wonderful & very helpful. The property & rooms were very clean. The only down side was that there was not any hot water. The front desk helped us find a room with warmer water but it took a very long time for it to get warm. It was not the staffs fault that these issues accrued, but it was hard showering in cold water! The elevator was also out but it didn’t affect my stay or family.

Just had to stay one night but the bathroom was pretty gross. Floor sticky, broken tile and shower was terrible. Black mold and just dirty. It’s just really not maintained at all. Wallpaper peeling off wall behind tv, one chair in room was cracked and peeling. Air conditioner is extremely loud and yes it’s hot outside but never turned off once even during the night. Don’t recommend unless you have no choice.

Great

The elevator didn’t work. The hot water didn’t work. It was terrible!!!!!

No hot water for the entire 4 nights I stayed and never had a maid even knock to see if anything was needed only good thing about the motel was there breakfast

The hotel is experience at the facility was less than satisfactory was not informed that the elevator was down. And out there while I’m checking in the lady at the desk informed me they were having hot water issues. One was a morning when you came over, ready a lot, the extreme hot and unable to cool town. The experience that I had with this, took my shower in the morning at 4:30 not a pink hour. The water was cold and was not able to get it warmed up at all. I am not 100% sure that I would recommend in this hotel.

I got there and the lady wasnt at the front desk. I had to call a number and about 5 minutes later she showed up. The elevator didnt work because of the shifting of the ground so I had to take all my luggage up the stairs and nobody asked if I needed help. Plus the stair area was pretty scary, dont go alone if youre a woman. There was also a sign that the hot water wasnt working. Every shower I took was freezing!!! I couldnt even wash my hair!! All this was extremely frustrating because I paid more money for this hotel and I wasnt able to enjoy my stay. I should of satyed at the Hampton and paid a couple hundred less.

Ok

The elevator didn’t work and had no hot water

Location was great and staff was friendly. Broken elevator with no remedy or solutions provided beyond cancellation. Our shower took 15 minutes to produce luke warm water.

Cons: Elevator was down and I came across an older review from 2025 regarding this, so it seems to be a recurring issue. There is only one laundry unit on the first floor for all guests. Didn’t like the locks for the room, could be better.

You have 5 start hotel staff, you should maintain the hotel to their level of service!!

Staff was amazing. The elevator was out of order from arrival to departure. You have an outstandingly gracious crew. The young woman who managed morning buffet service, was so attentive and kind . All the shits of the desk staff. The housekeepers all asked if I needed anything with each contact. You have 5 start hotel staff, you should maintain the hotel to their level of service!!

No elevator, didn’t get the room I requested , tv was dark contrast , ac sounded like an airplane engine, no coffee maker in the room and best of all no hot water lol

Your staff was great, breakfast and coffee were good! We knew the elevator was broken when we booked the room, when we arrived the window shade in our room was broken, they did come fix that, but the real deal breaker was the COLD WATER!!! I had booked 3 rooms and all 3 rooms had cold water, not much fun getting ready for a wedding with cold showers!!! Supposedly the hotel has damage from an earthquake or a tornado and they are waiting for insurance, hotel is in dire need of repairs. I would not recommend it to anyone until the repairs are completed. My nephew was able to just get charged for 1 night, they would only give me 50.00 off on my room and my other nephew didn't get anything!

Very clean. Good breakfast. Staff was very personable. The elevator hasn’t worked for months. If we hadn’t arrived at 1 in the morning I would have gone somewhere else because the only available room was on 4 th floor. Hot water shortage in the morning.

Good location and parking. Elevator wasnt working but did not impact our stay.

Breakfast was good, Elevator didn't work, that sucked. I saved $50 a night by moving to the best western plus.

Hour drive tired and ready to check in to my reserved room. When I reminded them I was checking in with a dog they said only dogs 25 lbs or less (and no cats!) the front desk agent denied me a room because my golden retriever weighed over 25 lbs. I was left searching for a room at 11 pm when I thought I was just going to my room. I had to drive 25 miles to find a room. The “pet friendly” billing was misleading and I fault the hotel and Expedia for not making their limit clearly visible on the website. I then spent a couple hours trying to connect with a human to get a refund of the paid reservation. That took a while with AI bouncing me around until they finally figured out I needed to speak to a human. Finally my money has been refunded but the experience was very disappointing