Carlton Oaks Lodge, an Ascend Collection Hotel

Staff snub

Guy snub

Room was clean, AC was cold, bed was very comfortable. Staff was accommodating to my early check-in and late check-out. Highly recommend!

After check in we went out to dinner and came back to find our door open. That was Friday night. Saturday we had the same problem our door didn't lock. We reported to the front desk and nothing was done about it. No room upgrade, no discount. We didn't feel safe to leave our room.

Very cool setting/location with the golf course and a view of the hills view right there.

Nice place to stay. The motel is older but the room was very clean, paint appeared fresh, the room was large and the furniture was in good shape. The bed was comfortable and the AC worked well to cool the room quickly. The bar had very good food and the prices were very reasonable. I would definitely stay there again. Only complaint regarding the amenities is that I wish the bar was open later.

Room could have been a little cleaner. For example there was a lady's hair tie in the bathroom when we checked in, and the carpet was dirty enough to black the bottom of your feet after a shower. If the carpet was cleaned more frequently, that would solve the only major issue. We've stayed here before and I don't mind coming back

The front office closed evening. Got charges before check in

I do not understand how this is currently at an 8.2 rating. The property has little to no signage when you come in so you don’t know where to go to check in. It is very old but the bathrooms were recently updated. The front desk staff was not friendly. The front office room smelled old and stale. It’s 90 and our room did not have the air on when we entered, so it was about 85 in it and it took forever to cool down. There is about a 1” gap at the bottom of the door so any small creature could get in easily. If the room cost $50 I wouldn’t have been as upset as I was at the quality, but over $130/night is insane for that place.

Love this place

Great stay

Interesting place. If your golfer, it’s probably pretty good, as it’s on a little pitching putt or driving range. I only saw the driving range, although I think there’s more there. The “Lodge“ is better than Motel 6, but not much. Two tiny double beds, a AC that couldn’t keep up and no outlets for my medical device close to my bed. Can’t sleep without my CPAP, so I left at 11 PM. Sadly, won’t be back. For $10 more I could stay at Sonesta with a one bedroom suite

Good pool

❤️

Our stay was great, however the shower did have an issue.

So usually the front desk was not staffed and the rooms were a little outdated. When I used the pool it had a suspicious item in it but no one was at front desk. Overall the hotel was ok and the value was good

Exceptional

The seclusion The restaurant was more a bar then an actual sit in

I have stayed here a few times and I have been greeted by Donald with such kindness the last 3 times. He makes such we are comfortable in the room we are given and informs us on local events, which is very helpful!

First of all, I stated in the reservation that I needed a room that could accommodate someone in a wheelchair. And according to the front desk, because I did not use the word "accessible", i was given a standard double bed room. The person at the front desk was very dismissive, rude, and seemed unwilling to carry on a conversation. I will be going somewhere else next time. I need to make a reservation for a visiting family member.