Carlton Oaks Lodge, an Ascend Collection Hotel

Room size was good The dim lit room, the double size bed, outdated furniture, bad access to outlets. The bathroom door is awful.

Nothing Everything. The room felt and looked like a prison. It was dirty with dead and alive bugs, spiders. There was an ant infestation. Ghetto hotel guest. Felt like a motel 6 for the price of Hilton. My room wasn’t even clean upon arrival.

Facilities were average. Price for lodging was pretty good for facilities provided.

Pool and hot tub were clean. Ants all over room.

I like that the staff was very helpful. The security guard and the cleaning lady were extremely helpful . He try to fixed my tv. The room was very clean. Was very expensive. The room was very dark . And the tv didn’t work. At least should have a microwave or breakfast included in the price.

Great stay

The room was clean and it is a quiet environment. The price is affordable. There were a few ants in my room but not really bad.

There were a few ants in my room but not really bad.

Staff snub

Guy snub

Nothing Everything. The beds were awful. The room was so dark. The curtains were broken and the tub drained so slowly.

Room was clean, AC was cold, bed was very comfortable. Staff was accommodating to my early check-in and late check-out. Highly recommend!

This was a perfect place to stay for a family. We had the pool to swim in after long days of baseball and the jacuzzi to relax in. The staff was amazing they cleaned everyday for our 6 night stay provided us with waters, coffee, and clean towels everyday. The beds were comfortable and the property was quiet at night. Everyone was very friendly and accommodating. A breakfast would have been nice being we were in and out and in a hurry for baseball but that’s just us being picky cause we’re rushing constantly.

Easy check in, friendly staff. It seriously needs a remodel. NOT WORTH $200 a night! It smells musty, poor air circulation, very dim lighting in closet area, really loud air conditioning. My bath towel was shredded! Curtains didn't close all the way and were torn at top. I had to prop a pillow against them for privacy. There is no microwave! Sink drain was corroded. I won't stay there again.

It’s not the nicest, the golf course is all dirt. Felt like a dirty motel.

Check-in was efficient and staff were friendly. As we were approaching the stairs with all our luggage, we noticed a ramp directly to the second level, making arrival painless. The beds were comfortable and the grounds were clean and nicely landscaped. We didn't spend enough time on the premises to enjoy the pool or restaurant, but if we ever return, they looked like inviting and nice quality options. I personally loved that there was plenty of non-floor space to place our bags. We spotted a wild rabbit and a fox enjoying the outdoor space! ...at different times, not together ;) Carpet could use a deep cleaning and I'd prefer the decorative pillow shams not be there, as they are in contact with the clean pillow cases we lay our heads on. There were also some ants in the bathroom. Not an infestation - they were likely looking for water during the heat wave. The air conditioner gave off an unpleasant smell after running awhile.

After check in we went out to dinner and came back to find our door open. That was Friday night. Saturday we had the same problem our door didn't lock. We reported to the front desk and nothing was done about it. No room upgrade, no discount. We didn't feel safe to leave our room.

Pleasant

Very cool setting/location with the golf course and a view of the hills view right there.

Nice place to stay. The motel is older but the room was very clean, paint appeared fresh, the room was large and the furniture was in good shape. The bed was comfortable and the AC worked well to cool the room quickly. The bar had very good food and the prices were very reasonable. I would definitely stay there again. Only complaint regarding the amenities is that I wish the bar was open later.