DoubleTree by Hilton Schenectady Downtown

Great

Everyone, especially the folks at the front desk and the hotel restaurant were beyond fabulous. Everybody was wonderful our waiter on Wednesday night held down that place like a pro. He was so attentive in giving and kind and excellent employee. The front desk gentleman was fabulous. Great job hiring folks.

I felt the staff handle things in a very professional, courteous and understanding manner even though many patrons were inappropriately blaming them for the problem Overall, everyone affiliated with the hotel provided excellent service especially the restaurant and bar staff who went above and beyond lend beyond providing patrons with extra service We look forward to our next stay at the Double Tree !

I had a wonderful stay at the Hilton in Schenectady. The hotel was clean, comfortable, and well maintained. The staff was friendly, welcoming, and always willing to help. The location was convenient, and the overall experience exceeded my expectations. I would definitely stay here again and highly recommend it to anyone visiting the area.

The room and beds weren’t clean, bathroom door didn’t close completely, and taking a hot shower sets off the fire alarm. If I hadn’t just driven 12 hours I would have asked for a refund and left

Very convenient to downtown area

The first issue was that the bathtub would not drain. We called the front desk several times, but no one answered the phone. I eventually had to go downstairs to report the problem in person. Thankfully, someone came to fix it. After that, we hoped the rest of our stay would be enjoyable. Unfortunately, when it was time to take a shower, we discovered that the body wash dispenser was completely empty. This should have been checked before guests arrived. These basic issues—an unusable bathtub, an unattended front desk phone, and empty bathroom amenities—show a lack of attention to guest service and room preparation. This was not the experience we expected, and based on our stay, I would not recommend this hotel. I hope management will take these concerns seriously and improve its housekeeping and customer service standards so future guests do not have the same experience.

The doble bed room very small and the bathroom small the door slide door no privacy.

The fire alarm malfunctioned and went off at 3am & 5am waking everyone up no apology no explanation. I understand things happen but this was not handled well at all.

The room was very clean and beds comfortable. The water view was very relaxing. They had a variety of food for breakfast, which made you feel like you were in an all inclusive resort. I would definitely stay again in this hotel.

Everything is tiny and cramped which is annoying for 250 bucks a night.

Me encantó la estadia y lo recomiendo

😀

Room was dirty. Shower drained was clogged completely.

This I would not expect from a Hilton Hotel, or any other Hotel for that matter. Would not stay in this location or area again.

Clerk was helpful in helping me correct a booking error (my fault, booked the wrong night). Room was tidy. But the shower had some hardware issues which was annoying. I’ve stayed at this hotel several times without any serious complaints or concerns.

Great place for the night

Clean Some bathroom fixtures just ok

Bad

Very good