Holiday Inn Express & Suites Houston NASA - Boardwalk Area by IHG

Was very clean when I walked in I could not believe how amazing it smelled!

Very clean. Provided free breakfast

Safe parking clean rooms

No complaints, I would stay there again.

The hotel was overbooked so before I checked in no one said anything. I assumed I had the room I requested til I went up to the room. I had a suite but was given 1 king size bed with a sofa. I had to go downstairs to let them know. She did had me sit in the lobby to call the manger to see how they were gonna accommodate me for 5 people. That would took 30 minutes sitting waiting. They finally had to give me someone else suite that had not yet arrived since I had already paid in advance for a 2 bedroom suite with a pull out sofa bed. I still did not get what I actually paid for but at least I had 2 queen beds with a sofa bed. I want be back. Hats off to the lady on duty who did her best to accommodate

Very few staff to take care of the hotel, so the quality has gone down to where we have decided to never go back to a Holiday Inn. We stayed in the one in Miami earlier this month, where we encountered prostitutes coming in and out of the elevator. No more Holiday Inn for us!!

The Internet / WiFi has never worked well and most visits not at all. I’ve complained multiple times to the staff and manager.

We enjoyed our stay. It is a very busy hotel, with people enjoying Kemah, & a lot of folks staying there before cruising out of Galveston. One of the two elevators was broken during our stay, & with so many guests, that was an occasional problem. I hope it is fixed soon! Breakfast was good, but a little chaotic. The staff needs to improve on restocking breakfast items, & cleaning vacant tables, during busy times. For coffee, there is a machine. It makes pretty good coffee, but it fills the mugs too close to the top, so there is no room for creamer. I’m sure that’s fine for the “no cream” people, but I had to switch to a to-go cup, to have enough space. So, either bigger mugs, or a slight adjustment to the machine, is needed.

Clean hotel. Good breakfast. Easy access to shopping and restaurants

We stayed here for my Birthday weekend. The property was very clean and smelled wonderful! The room was very clean and everything stocked. The staff greeted us whether we were coming or going! We will stay here again!😊

On a short stay, the first 2.5 days were without wifi. I could not connect and when I inquired about the situation, I was given a customer service number for me to call. I called and spent way too much time on the phone with no results. Finally, a staff member checked the access point in my room and determined that it was not working. They replaced it and I was able to connect. I did all of the troubleshooting for them and asked to be compensated for the inconvenience and was told I could not be compensated due to the booking was through Expedia.

On a 4 day stay, the first 2.5 days were without wifi. I could not connect and when I inquired about the situation, I was given a customer service number for me to call. I called and spent way too much time on the phone with no results. Finally, a staff member checked the access point in my room and determined that it was not working. They replaced it and I was able to connect. I did all of the troubleshooting for them and asked to be compensated for the inconvenience and was told I could not be compensated due to me booking through Expedia.

Everything was great!!

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We won’t stay again.

Very good

This place was amazing for the price and best of all the breakfast was delicious and great variety

We enjoyed our stay, it was me with three kids, the staff was super friendly.

Very poor

Bad