Hilton Garden Inn Minneapolis St. Paul-Shoreview

Not included so that's a down side. Other hotels include breakfast Not included

Pleasant

Friendly staff, clean, comfortable:)

Bed and pillows were amazing. Comfortable night rest.

Only issue was the slow drain in the shower. I was standing in water up to my ankles. I mentioned it at checkout and the staff said thank you for letting them know.

Parfait

I booked our reservation through Booking.com and later canceled only our Friday night stay through the site. The cancellation was approved, but Booking.com apparently failed to communicate the change correctly to the hotel. When we arrived, Hilton told us that our entire reservation had been marked as a “no-show” and that our room had been released to other guests. We received no phone call, email, or other notification from the hotel before our room was given away. Had someone contacted us, we could have explained the situation and potentially resolved the issue before arriving. Because no room was available, our family had to drive three hours back home. The receptionist was extremely unhelpful, showed little empathy, and made no effort to assist us in finding another hotel. Even more concerning, the guest ahead of us was given a key to a room that was already occupied. She opened the door and found another family inside. This was a serious privacy and safety issue. Overall, this was a terrible experience involving poor communication, unacceptable customer service, and concerning room-security practices. I would not recommend this hotel.

The rest of the room was clean and the hot tub and pool were nice.

Paying for a breakfast Understaffed when checking in

We enjoyed Shoreview and will definitely be coming back.

Beautiful and clean

Hotel was nice. I enjoyed the hot tub. It was working and clean.

Exceptional

Gor what we paid, a free breakfast should have been included

staff was immediately response, hands-on with all questions

Great

Very good

Great value

The stay was ok. Didn’t stay for the breakfast. The pool and hot tub were nice but it was over crowded and loud. The room was clean but the refrigerator and microwave gfi was tripped and never reset from a past stay but didn’t notice until the morning. The window privacy blind fell off its rails when trying to adjust it. Other than that it was an okay stay.

Clean. Parking close.