Extended Stay America Select Suites Fayetteville Springdale

The first room I was given smelled like dirty feet and dog. I was told at first nothing they could do. Finally got another room but my daughter saw a small roach in the hallway and lady said it was an ant as if my kid didn't know the difference. I later killed a med roach in the room and the attendant gave me attitude and said it wasn't invested. If there is a baby size and med size then there is a colony and you have an issue. I left the hotel and stayed with family.

We got there a little after checking and we tried to get into the building for like 20 minutes before anybody came down to let us in and check us in. We had to call corporate and they called someone to let us in because nobody was answering the doorbell onsite

The elevator went out other need that it was great

When my family got there late, they got told that they are already full eventhough i already paid for the room already, and now they do not even message back or do a refund back. Horrible service

We arrived at 10:00 p.m. where the doors were locked and had to call through an after hours phone for them to unlock the doors and check us in. The neighborhood was unsafe and we noticed illegal activity going on in the parking lot as we were gathering our belongings to take to our room with our 2-year-old son present. Front desk gave us our keys and an extra blanket but coming to our room the room keys did not work and we had to go back to front desk and call from the phone because the front desk was closed. While waiting in the hallway, we smelled a mixture of alcohol and vomit and the carpet was excessively stained and there was excessive foot traffic and too many dogs. The front desk associate tried our room keys again and they did not work so he went to a room across the hall and moved us to that room. But it was in that room that we noticed that the safety lock did not latch and our room smelled of vomit and the deadbolt to the room did not bolt. It felt completely unsafe, got very little sleep from all the activity going on in the parking lot during all hours of the night as well as vehicles shining bright lights into our room, with the shades shut. We requested a refund and it was not given to us because we stayed in the room for the whole night, however we only stayed for 10 hours and we did not get settled into our room until after midnight and we checked out at 8:30 a.m. and the front desk lobby was not even open. Will never stay here again! Not worth the price!

Close to freeway Room had floor cleaned and chemicals burned my feet. Found roach in morning on countertop.

This property is so disgusting. I didn’t even bother sleeping there because the room smelled like dead bodies. There is nothing good about this property. It needs to be shut down. It’s filthy.

Paint chipping

Affordable I didn't like that they didn't offer shampoo and conditioner

Forgot my chargers, called an hour later that I will pick it up and then it got lost.?

Dirty, to basic

The ac The bed was hard and I could feel the springs , there was left over stuff in the fridge from the last guest.

Location No, overall the stay was okay, but the room was dirty and needs improvement. The hallway also had an unpleasant smell.

Didn’t have the room I booked. Gave two separate rooms for me and my guest. Property had a weird odor.

The person who checked us in was such an amazing person! He was so nice and welcoming!! He had the lobby smelling so good! The lady who was at checkout was rude! She accused me of being the person who threw up in the lobby and I mentioned to her it wasn’t me or my friends!! If she would have seen the cameras she would have known who it was and what room number they were in, instead of accusing other people. I called to extend my stay and she was rude about it and she lied to me and my friend saying it was booked but when we left we checked to see if it was and it wasn’t. We would just like for the future for honest people

Property is close to the convention center. When I first walked into the building it smelled like weed. My room was on the first floor. The bathroom toilet had black rings that I could visibly see when walking into the room. I don’t know if it was because I was on the first floor or not but there were ants (not a lot but one is too many in my opinion).

There was rust in the sink in the kitchenette, "overly" worn blanket on the bed, mattress should have been replaced years ago and shower so worn and filthy we would not use it. Upgrades badly needed and cleaning staff needs more training. Read above quote, nothing to like but the price. People would pay more for a cleaner surrounding.