Hampton Inn Stow

We walked in to a hole in the ceiling with a bucket catching leaking water (RIGHT INSIDE THE ENTRANCE. We had to walk around it) & as we checked in we were told they were “running up to make sure the room was all good.” It was very obvious they were doing a change of bedding and quick clean up of the room so we could get in. There was food all over the carpet, hair all over the room & especially the bathroom. It was gross. Could still see drink ring marks still wet!)on the dresser & nightstand.

Loved the location. It was just outside of town.

Location No towels no toilet paper

Room was decent. Location to Blossom Music center was good. Breakfast was fine Upon arriving person behind the desk had 0 customer service or people skills. While we were in our room another customer came in. The room was double booked. 11:30 pm after the concert our key didn't work

Room was clean, needs some updating. Minor fixing like a very loose toilet seat.

No microwave and refrigerator was not very cold.

Stayed for a wedding staff was helpful to all guest for event and friendly.

Staff was friendly and very helpful ! Everyone we met from the front desk, breakfast staff and housekeeping! The kindness was very appreciated!

Room was clean and breakfast was excellent Nothing everything was great

We stayed 3 days at the hotel, and the carpet in the elevator was dirty all three days. The staff was very kind, and helpful. Breakfast was OK. The “make your own waffles” compensated for the mediocre hot breakfast dishes. The coffee was very good. Parking was good. I don’t think that we will stay at this Hampton location again.

Friendly staff Very close to cuyahoga national park There is no longer a hot tub despite showing pictures of one The smoke alarm in our room started making a strange noise during the night

Room was clean and quite. Hotel staff was friendly. Breakfast was just what we needed and plentiful.

I contacted customer service and asked them to speak with the front desk. I was then incorrectly told that I preferred to keep the nonfunctional room, which was completely untrue. After calling customer service again and clarifying the situation, the front desk suddenly stated that two functional rooms were available after all. However, one of the rooms assigned was an accessible room for disabled guests, something I had not been informed about in advance. In addition, the front desk employee handled the situation with an unprofessional attitude and demeanor throughout the entire interaction. I have stayed at other Hampton Inn locations before and have never experienced this level of poor customer service. The breakfast the following morning was also very limited and noticeably below the standard I have experienced at other Hampton Inn locations.

Room was not clean. Crumbs and sticky marks on night stand and desk. Floor was not swept.

Not very happy with checking out, lady had a crazy bad attitude and accused us of stealing drinks you guys don't even sell, then to top it off she checked us out in room 206 and we were room 226 , so what happened to the people in room 206 being checked out while probably still in there room, I thought this was ridiculous especially with how much we paid to stay the night while out house was under work .

This place is looking very dated and worn out! The staff was nice. And the free hot coffee was appreciated.

Our bathroom fan did not work. Also, the public restroom on first floor had so much air freshener it burned your eyes.

The front desk staff was great. The location was good. I had to ask them to clean my room. I came in late on my second night and they hadn’t touched my room. I had no clean towels at all. I asked the front desk the next morning to please have someone clean my room. I came back around 3pm. Someone went in my room and gave me clean towels but they literally just took the sheet and blanket on my med and threw it up. I took photos. I couldn’t beige it. You could see the wrinkled sheets under the light comforter. They couldn’t even make the bed! They didn’t even vacuum. There was paint that had fallen from the wall still on the carpet behind the front door. Their AC unit was barely working and we had a morning conference in the breakfast room and so many of us ladies had to run outside to pull our hair up and get fresh air. The guys were pulling off their top shirt or blazer. Securely not worth the money.

We got to our room that was resersed and it was not cleaned and we had to go to a room with twin beds. bad.

The bed was mot well made. The bottom sheet kept coming off of the mattress and the duvet cover kept coming off, leaving the duvet exposed which seems unsanitary.