Sonesta ES Suites Sunnyvale

The property was well kept and staff friendly. The pool and hot tub were awesome! They also had a nice lounge with TVs and board games which was nice. The bbq grills could use a deep cleaning though, it detered my wife and I from grilling. Overall, a great time and experience.

The hotel was better than I expected. Room was clean and well maintained. Kitchen was well stocked. Common areas were neat and clean and the staff were very helpful! It's so nice that they followed up to ensure that everything is alright after you checked in. I would definitely stay here again.

We had to vacate our house for termite tenting. This hotel was close to home. The staff was lovely and they allowed us to bring our cat and our dog. It’s an older hotel but things have been maintained nicely and I definitely appreciated the refrigerator in the room, the breakfast in the morning and the hot tub in the afternoon.

Perfect for a family with 4 little kids and convenient

Love this place and its convenience

Surprisingly nice stay. We had an issue with a curtain not having the blackout backing but the staff were on top of it and actually fixed it. Only real gripes were that the location was a bit off the beaten path and the pillows weren't great. Everything else was really nice and a great place to spend a week with family on a work trip.

Clean

Rooms were large, very clean & comfortable. One room was over the pool & was quiet, the other room was on the back of the hotel & had some freeway noise. They charged us $9.00 to park which I wasn’t expecting.

The entire staff is excellent! We’ve traveled to many hotels around the world, the hospitality, service, food, pool, check in personnel (all of them) has blown us away. My 8 year old even felt the extra care and thoughtfulness. I tried to tip housekeeping but we didn’t have small bills and front office ran out of change. I’d love to send a gift basket to housekeeping too. Thank you for an amazing stay.

Location and breakfast Room and kitchen could be more modern

Room was clean, staff very friendly, good breakfast selection.

Everything was great! Clean and friendly staff.

Clean, breakfast was ok, spacious, friendly staff Sofa bed really not comfortable

Anything Nothing

Great!

Was here for couple of nights just to get some rest. Room was so specious and had everything that we needed. Outside they have pool, jacuzzi and BBQ area! Very nice place we will be coming again.

Suite had everything we needed. Outdoors was perfect for sitting with a cocktail. Breakfast was good.

I arrived with a prepaid Booking.com reservation and my confirmation email ready. The lobby was completely empty with only one night auditor on duty (who later stated his name was something sounding like "Truck," "Trug," or "Doug"). After handing over my details, the agent spent over 10 minutes silently looking at his screen just to locate the booking. When I politely asked if he could walk us through what was causing the delay, he immediately became defensive, stating, "I am trying to find the booking, I don't know why you are getting frustrated." I simply replied that it shouldn't take this much time just to pull up a prepaid reservation. Instead of explaining the system delay, the employee became overtly hostile. He reclined back in his chair, raised his voice, and actually shouted at me, "I can take as much time as I'd like!" He then continued to antagonize us, aggressively asking if it looked like he was doing something else and threateningly asking if we wanted him to continue working on it or not. Because it was late at night, the lobby was deserted, and we were completely reliant on this individual to get to our room, his aggressive outburst made both me and my female companion feel genuinely unsafe. A front desk agent is supposed to secure the building and welcome guests, not use their position to intimidate people and go on a power trip. This behavior is a serious liability for your hotel. I strongly advise management to review the security and audio footage from the late-night shift. Please reach out to me directly to get my exact reservation details and dates. I am more than willing to assist with your internal investigation into this employee.

Excellent service from the staff. The breakfast was very tasty and always on time.

Perfect