Sonesta ES Suites Sunnyvale

Conveniently located, clean, and excellen customer service.

Clean rooms, breakfast was a nice perk. Pool looked super clean. Overall great experience.

I'll start with the bad. The first night there, a massive cockroach ran across the path in front of me, so that definitely didn't make me feel great. Bathtub wasn't clean, had a dark ring around it. Rest of the room was clean though. They kick you out of the pool area five minutes before 9pm on a weekend, we were all being very respectful and quiet, and it was still light out. We had to ask 5 times in the two days we were there for pool towels. And their phones do not work. You cannot get ahold of the property. An employee informed us it's been like that over a month. My husband drove two hours back to this property for my kid's missing toy, that had been left in the room. They apparently didn't find it. And we know it was there because she has told us multiple times that's where she left it, and we went no where else. Just very unprofessional. The good? The breakfast was good.

Our room was very inviting and clean. But in the pool area the ground has a lot of cracks, gaps and uneven pavement so I tripped a couple times . I also wish the breakfast and coffee was served later than 9am. Parking was only $7 which was great.

N/A

Exceptional

👍

The room was very spacious with a nice kitchenette, the breakfast was decent and they were a lot oof parking spots available. The hotel just has this hidden $9 parking fee which seemed completely unnecessary because there was no scarcity for parkigngspots, and it is always annoying when a business creates these arbitrary fees for something that should be a part of their provided service. I mean how else do you expect their guests to arrive (the hotel is not in a walkable area).

Love the pool! I also liked every time we stepped in our room it smells so fresh There was one front desk worker he was an older man. Was very snappy and kind of talked down to us when I asked a question. Also wish they had an elevator next time we'll just have to make sure to request a ground floor.

Homeless dudes cruising around the parking lot casing you when you drove in. Hotel obviously allows this. Not a bad place for what it is but stay alert coming and going

We enjoyed our stay. Breakfast was delicious, the pool was clean and the staff were very polite and friendly.

Exceptional

Everything in this furnished apartment was great. It's a great deal on the weekend. Breakfast is better than that of typical hotel chains. Only one negative: The hot water in the shower, for some reason, is not stable. The shower water got cold periodically. One day, the hot water is totally gone.

Room was clean, comfortable. Breakfast was just ok food was kind of cold.

Exceptional

Clean ,

Very clean and spacious. Took my dog and there was plenty of dog relieve areas.

The room was amazing! The beds and pillows were comfortable. The suites were really nice! The only bad part was that in the middle of the night, I went to the kitchen to grab water and found a few small water bugs. Nothing big so I did not make a deal out of it, but that really did surprise me. Other than that the stay was great!

Good size room/suite with separate bedroom and kitchen. Comfortable bed, good water pressure. Excellent and friendly staff. Well maintained property. Location close to highway for easy access but quiet. Really nice hot breakfast with eggs, meat, fruit, breads, and cereals etc. We prefer a king bed, but queen was comfortable.

The walls were thin and the neighbors were very loud.