InTown Suites Extended Stay Atlanta - GA Suwanee

Very good

Bad

Very good

Poor

Yes there were roaches and just not clean like it should be

Bugs in room, elevator did not work all the time, got stuck in the box, Office locked all morning for check out. Office does not answer the phone or after hours emergency phone no one answers or calls you back. Keys do not work to get into room, had to stay another place for one Friday night. No refund. Phone in room does not work. No toilet paper. Nothing in Kitchen. No hangers, no soap.

The Staff, the room was nice! The tv was rotatable a MUST for my own home we loved it the kids could move the TV to watch while eating when allowed and we could turn to beds per who was watching easy to attach my laptop to use as a monitor. Maintenance was nice gave my children snacks front dest was helpful especially when I needed a broom to sweep the room due to having 3 toddlers & a preteen ? I always get 1st floor rooms due to having 4 boys 3 under 5, but upon arrival i was informed their weren't any available when we arrived. we were on 2nd floor so we got complaints from under us and above us. Which made me feel bad, something i try to avoid.

Very good

The Staff, the room was nice! The tv was rotatable a MUST for my own home we loved it the kids could move the TV to watch while eating when allowed and we could turn to beds per who was watching easy to attach my laptop to use as a monitor. Maintenance was nice gave my children snacks front dest was helpful especially when I needed a broom to sweep the room due to having 3 toddlers & a preteen I always get 1st floor rooms due to having 4 boys 3 under 5, but upon arrival i was informed their weren't any available when we arrived. we were on 2nd floor so we got complaints from under us and above us. Which made me feel bad, something i try to avoid.

I was locked out of my room at 10 at night because my access card was prematurely deactivated. It took roughly 20 to 30 minutes for someone to correct the issue. They do not allow the tenants to back their cars in. I received a ticket warning for backing my car in. Never heard of a rule like that before. The air conditioner worked however it was hanging off of the wall and made a hideously loud noise went on

Very good

Very good

Superb

Very good

Never stayed

Exceptional

I was charged and did not stay due to roaches and bedbugs I have pictures never even checked in went to look at room and the picture over bed was full of them Nothing looked at room before checking in and reached and bed bugs in pictures over bed and all over the place I have pictures and they charged me after she said they would not

Room smelled like previous guest had smoked in it. There are signs on the property about 150 feet from the building. The fan in the shower made thw bathroom smell of old cigarette smoke. Property was clean. Internet was really slow.

Lauren the front desk clerk was heloful, and Lawrence tge maintenance guy was helpful and available when needed. The room was clean, I enjoyed the stay.

Amazing staff is what really makes this place amazing