InTown Suites Extended Stay Atlanta - GA Suwanee

The check out time Yes there were roaches and just not clean like it should be

Bugs in room, elevator did not work all the time, got stuck in the box, Office locked all morning for check out. Office does not answer the phone or after hours emergency phone no one answers or calls you back. Keys do not work to get into room, had to stay another place for one Friday night. No refund. Phone in room does not work. No toilet paper. Nothing in Kitchen. No hangers, no soap.

The Staff, the room was nice! The tv was rotatable a MUST for my own home we loved it the kids could move the TV to watch while eating when allowed and we could turn to beds per who was watching easy to attach my laptop to use as a monitor. Maintenance was nice gave my children snacks front dest was helpful especially when I needed a broom to sweep the room due to having 3 toddlers & a preteen ? I always get 1st floor rooms due to having 4 boys 3 under 5, but upon arrival i was informed their weren't any available when we arrived. we were on 2nd floor so we got complaints from under us and above us. Which made me feel bad, something i try to avoid.

I was locked out of my room at 10 at night because my access card was prematurely deactivated. It took roughly 20 to 30 minutes for someone to correct the issue. They do not allow the tenants to back their cars in. I received a ticket warning for backing my car in. Never heard of a rule like that before. The air conditioner worked however it was hanging off of the wall and made a hideously loud noise went on

Never stayed

I was charged and did not stay due to roaches and bedbugs I have pictures never even checked in went to look at room and the picture over bed was full of them Nothing looked at room before checking in and reached and bed bugs in pictures over bed and all over the place I have pictures and they charged me after she said they would not

Room smelled like previous guest had smoked in it. There are signs on the property about 150 feet from the building. The fan in the shower made thw bathroom smell of old cigarette smoke. Property was clean. Internet was really slow.

Lauren the front desk clerk was heloful, and Lawrence tge maintenance guy was helpful and available when needed. The room was clean, I enjoyed the stay.

Amazing staff is what really makes this place amazing

She told lies about every issue we had when I know hotel policy because I myself come from The Hospitality industry, I’ve been housekeeping supervisor 3 times in my 10 year run! Her deception was unbearable! The first room I was checked into had mole everywhere, the walls were dirty, floor was dirty, and the room was full of roach residue! The second room I was checked into was clean but we kept seeing roaches! So i immediately checked out CHECK YOUR RECEIPTS and pay attention to the rates you’re being charged because she will change them. I have 3 different receipts with 3 different prices mind you I booked through Hotels.com and everybody knows their prices are firm! I wish I had known about the Duluth location sooner!

Not clean and a lot of cockroaches

When I got to the property, they deducted $50.00 from me accounted then asked for a $500.00 deposit. The proceeded to tell me that I needed to stay for a minimum of 7 days when I booked for 2 and 1/2 on Expedia. The front desk staff 2 girls were seemingly suspicious. They told me to check the room out first. Where they had three men loitering in the back. The room is run down and rugged. The other front desk staff said why are we letting people we dont know walk around the area. She then said to the other staff I dont know looked at me weird when I returned and then wanted to collect my $500.00. I had to go to motel 6 around the corner. She never reimbursed my charge.

The rooms are roach infested. I paid for a week and left the next day, they wouldn’t give me a refund either.

The room was very old musty & mildew smelling. Tub/Toilet dirt stains. Shower rod coming out of the wall on right side. Bathroom exhaust fan so loud with knocking noise. It was so clogged up and falling from ceiling that the plaster fell all over the place. Had to let front desk know everything going on. They said they would let maintenance know. No one ever showed up. That place needs to be cleaned, sanitized & updated.

It felt like an apartment, like home. The stairs

The place and space was very comfy. I enjoyed my stay with no problems. If I had to say anything it would be roaches. But I only saw them at overnight. Not really during the day

Clean place and quiet area.

Kitchen equipped. Great Value.

This is purported as an "extended stay" accommodation. You need to bring EVERYTHING from a drinking glass to a coffee maker, silverware, tissues, dish soap, shower soaps and conditioners, pots, pans, etc. They litteraly give you nothing. So, unless you plan to stay for a few weeks, go elsewhere. Lots of people smoking weed all day long if you're into that scene...

I liked the location and I liked it is an Extended Hotel I don't like there's no Customer Service Rep at night and weekends but I guess there's a reason