Comfort Inn & Suites Suwanee - Sugarloaf

N/A

Wish the pool would’ve been heated, but overall we had a really good stay. Staff was helpful and accommodating.

The place was dirty, bathroom water keeps running all through the stay, pool was dirty and can’t even swim in it

Reserved 4 nights 2 rooms with cousins for a family reunion Cousins were in room 203 their toilet overflowed, there was no one to help them at the hotel, even after 24 hours, and they needed to move out to another hotel, which ruined the togetherness that we had planned Window of our room 202 was on the highway and not sealed well (only with a piece of wood) so there was terrible highway noise and air pollution from highway The AC was noisy and doesn't cool the entire room The bed near the window was extremely uncomfortable with slant and dip and we woke up with a terrible backache all of the mornings All the pillows were extremely lumpy and it was unpleasant to use them The sink faucet very noisy and squeaky even when water was off The showerhead is awful, it sprays in all directions including outside of shower area The room was not cleaned properly, there were various scraps of trash from previous guests All in all, the hotel was extremely disappointing and it ruined our impression of Comfort Inn

Hotel staff were very helpful and welcoming. The property was Okay, not bad. Housekeeping should be more thorough with cleaning the bathroom. Floors and Toilet was not as cleaned as it should be. Cleaning the whole toilet, bowel back and bottom on both side need more attention. Pool was closed and no notice before arrival. Breakfast was mediocre. Sausage and eggs weren’t that good. Best thing were waffles. Overall stay about 7/10

Stayed there for 4 nights, but housekeeping did not visit a single day even after I requested on 3rd day to provide housekeeping. Breakfast is very basic and the rest of of the amenities are good. For me, no housekeeping is a big deal particularly when I stay more than 2 days

Unfortunately my reserved room was given to someone else even tho it was reserved.

I changed rooms upon arrival. Sheets stained with black and yellow residue and handprints on headboard. It was also hot and stuffy, AC window unit turned off. New room same issue with AC off and both had weird smell. New room wasn’t better. Not clean, hair in shower, all around just really gross, and I don’t usually complain. Ice machine on ground level didn’t work but on 3rd floor it was fine. Breakfast not that good either, bland food. Not worth $130. Front desk lady not helpful either on complaints and wouldn’t address anything other than switching a room.

Their listing states they are pet friendly, however, we were told by the rude receptionist lady that they only accept service dogs. Well, my toy poodle actually is a service dog but the lady told us it had to be for certain health conditions. After I stated that on booking, their listing stated “pet friendly, with no extra fee”. She told me “that’s booking problem”. She was already aware that it stated that on booking, but didn’t care. After calling booking customer service, they also confirmed that their listing did state the hotel allows pets (not specifically service animals). Fortunately, we were able to find a nice pet friendly hotel nearby in Duluth.

Upon check-in the desk clerk failed to give me my drivers license back which I did not discover until checking into my next hotel 300+ miles away. When I called back I talked to the desk clerk and she confirmed that she had the drivers license. She took a picture of it and emailed it to me so I could get a printout copy of it in case I needed it on the rest of my trip. I asked if the hotel would mail it to my home so I would have it when I returned home. It is now 10 days since I stayed there and I still do not have my drivers license.

Exceptional

Very good

Great hotel

It was a comfortable stay. The location was great, for what I had to do.

The fact that is was close to the sports facility! The location is by the interstate! It was terrible, the tractor trailer and road noise NEVER stopped all night! The curtains would not close and the lights from the interstate shined through the window ALL Night! Management will not return any of my calls or emails!

Bad

Exceptional

Comfortable and breakfast was good Our first night the traffic was incredibly loud. We requested a room change and they accommodated us immediately. The pool area looked dark and foreboding. I was looking forward to using the pool but opted not to.

I couldn't use Netflix or something because the TV was old, hair dryer was broken, so I couldn't dry my hair, and I was dissatisfied because there was no water provided in the accommodation

Exceptional