Comfort Suites The Colony - Plano West

Well, I was greeted by three of the colony policeman as they were I guess arresting a black individual for I have no idea what, but it was quite a commotion in the parking lot and the entryway. Then I was greeted to a room that hasn’t been updated since 1989. The hairdryer didn’t work the shower leak water everywhere. The tub had cracks all in it. The toilet seat was not secured. The refrigerator made a horrible noise throughout the night the sink did not flow. The only thing good I can say is that the air conditioner worked very well.

Had to change rooms because we found bedbugs in the first one.

The parking lot was clean and well lit. The staff was friendly the cashier appeared to be in training so he had someone assisting him. The lobby and room were clean

Easy to get to, safe area. Beds are comfortable & the breakfast was really good.

The first rooms we got had bugs. Out belongings were infected with ants. The next room we got had mold in the bathroom and some of the light didn't work. The floors were very dirty so we had to were our shoes the whole time. We expected to be able to use the pool amenities but the pool is closed for some months now because it's under construction which wasn't listed in the description on the app. Overall this hotel is very misleading and not worth the price. If hotels are going to be listed please include all the information so that when we pay money to stay we get everything we pay for.

Terrible service and rooms were in bad shape. Do not recommend at all.

Nothing under construction

Location was great

Na

My experience was very bad

The pool was not working , the room smelled like mildew, the shower was not working and the breakfast they barely had anything .

The room its self looked decent until you start looking at everything Restroom tub was pealing and look dirty old water in tub the soap containers were empty and looked very dirty lighting was terrible and its a very small space when we went to ask for towels and soap the guy gave us a hand soap bar and one towel for 2 grownups and 1 toddler The extra latch on the door to stop cleaning people from coming in with card was broken hanging off the door the seal around the door was gone completely all the hallway light was coming in bright at night They also have renovations going on outside so in the morning around 7:30-8 am you won’t even be able to sleep with constant banging and loud people Front desk is Not very aware of their building there was maintenance doors and hamper drops open for anyone to go in or fall in also people smoking weed in the rooms even though its non smoking hotel and its an open lobby in the second floor you can see from front desk so i know they smelt it i smelt it when i walked in

Loved it! Will stay here again

No ice machine. It was out of order.

The pool and the gym were "under renovation" the ice machines in 2nd and third floors were inoperable the carpet had a stale smell . It was not a good stay . The only good thing was the buffet breakfast was awesome.

It was an older property but was general kept up. Needs a little remodeling.

The breakfast was awful!!!!

I have never left a review like this, but I would not encourage anyone to stay here. Nothing you see in the picture is real. There is no pool, no hot tub, no exercise room or treadmill- all of the reasons we chose this location were nonexistent. My daughter bought a Reese's and the guy tried to charge her $6 thinking she wouldn't know any better. She immediately said 'no, your sign says $2,' oh yes, I'm sorry. No, you're sorry you got caught. I didn't know it, but the ppl we were traveling with attempted to buy something small as well, and the guy tried to charge them $12! Several areas had chipped paint and holes. The only good part of the stay was the cleanliness. The two housekeeping ladies were extremely detailed and our room smelled amazing.

Nothing! Everything, food was trash, staff were mediocre the guy who checked us in had his shoes off in the lobby like he was at home. The dining area had roaches, tables weren’t clean, trash can over filled. This place was more like motel not hotel.

..only plus was ac worked well .. staff was nice Giant roach at breakfast , room didn’t smell so great , pool was closed and didn’t see that posted anywhere ..definitely and old hotel .