Comfort Suites The Colony - Plano West

Staff were very polite. On my "repeat list'!

Satisfied stay no complaints

Booked two rooms for two nights & didn’t stay the second night since the shower and sink were not working in the room.

Well, I was greeted by three of the colony policeman as they were I guess arresting a black individual for I have no idea what, but it was quite a commotion in the parking lot and the entryway. Then I was greeted to a room that hasn’t been updated since 1989. The hairdryer didn’t work the shower leak water everywhere. The tub had cracks all in it. The toilet seat was not secured. The refrigerator made a horrible noise throughout the night the sink did not flow. The only thing good I can say is that the air conditioner worked very well.

Had to change rooms because we found bedbugs in the first one.

The parking lot was clean and well lit. The staff was friendly the cashier appeared to be in training so he had someone assisting him. The lobby and room were clean

No pool, no ice machines, the smell of mold through out the property. The tub has rust spots and peeling paint.

The location No pool, no ice machines, the smell of mold through out the property. The tub has rust spots and peeling paint.

Breakfast was sub-par. Location was great. Check in was at 3pm. Upon arrival, front desk attendant advised me it would be an hour and we would have to wait. Our room also had fire ants and the bathtub would not turn off.

Easy to get to, safe area. Beds are comfortable & the breakfast was really good.

The first rooms we got had bugs. Out belongings were infected with ants. The next room we got had mold in the bathroom and some of the light didn't work. The floors were very dirty so we had to were our shoes the whole time. We expected to be able to use the pool amenities but the pool is closed for some months now because it's under construction which wasn't listed in the description on the app. Overall this hotel is very misleading and not worth the price. If hotels are going to be listed please include all the information so that when we pay money to stay we get everything we pay for.

Terrible service and rooms were in bad shape. Do not recommend at all.

Exceptional

Nothing under construction

Location was great

Na

My experience was very bad

Exceptional

The pool was not working , the room smelled like mildew, the shower was not working and the breakfast they barely had anything .

The room its self looked decent until you start looking at everything Restroom tub was pealing and look dirty old water in tub the soap containers were empty and looked very dirty lighting was terrible and its a very small space when we went to ask for towels and soap the guy gave us a hand soap bar and one towel for 2 grownups and 1 toddler The extra latch on the door to stop cleaning people from coming in with card was broken hanging off the door the seal around the door was gone completely all the hallway light was coming in bright at night They also have renovations going on outside so in the morning around 7:30-8 am you won’t even be able to sleep with constant banging and loud people Front desk is Not very aware of their building there was maintenance doors and hamper drops open for anyone to go in or fall in also people smoking weed in the rooms even though its non smoking hotel and its an open lobby in the second floor you can see from front desk so i know they smelt it i smelt it when i walked in