Renaissance Toledo Downtown Hotel

The staff was wonderful! Both restaurants, the front desk & valet … all were very kind and genuine! The room was clean, beds were comfortable. You might need extra pillows, they flatten quickly. It was a great stay. Would definitely recommend!

This is our go-to for an overnight getaway for our anniversary. My husband and I both work 70 hour work weeks, so we're looking for a quiet getaway where we can literally fall asleep early. Check in is usually quick and simple, and you're quickly whisked away to your room (use the room's keycard to access the guest rooms). The rooms are always very clean. We had a great view of the river and the walkways and watching the drawbridge change colors at night.

The staff did not seem to know anything about the area or the rooftop event. The valet were slow and brought our car around and parked it in the lot and we had to go out in the pouring rain to get into it. Parking in Toledo was awful. You couldn't go anywhere if you had to park your car. The lots were charging $15-30 for parking.

The next morning, housekeeping knocked on our door around 8:00 a.m. We let them know we were checking out later that morning and politely declined service. About an hour later, housekeeping knocked again, which was frustrating and made it difficult to relax before checkout. For a higher-end Marriott Renaissance property, I was surprised there were no "Do Not Disturb" door hangers or another clear way to let housekeeping know guests don't want to be disturbed. Better communication between the front desk and housekeeping, especially on checkout day, would make for a much better guest experience. I also mentioned this to the front desk, but the response felt dismissive. The associate simply apologized and wished us a good day without asking for our room number or looking into what happened.

Bathroom very tiny for the price.

Liked the river view

Bathroom drain had issues and wouldn’t drain

You need to address that. We were on the 7th floor.

Nice rooms, friendly staff. Opted to park in a lot down the street for $8 overnight, instead of the $34 valet. Free coffee in room and lobby in the morning. Room had a smsll refrigerator. Great views of the water and walking distance to area attractions.

It's a very nice place to stay, but I would not recommend there restaurants so very over priced for what you get.

Great and helpful staff clean and comfortable rooms i would definitely stay there again

Location and the valet parking. I paid extra for Corner Room for the corner windows and I didn't get that room yet they said that I was technically in a corner room though it did not look like any of the pictures from booking.com

Exceptional

Noise festival outside window when I complained the following morning and booked out a day early no one contacted me.

Parking is a challenge but nice facility

The hotel has a really fun, funky, upscale-yet-approachable aesthetic to it that fits well for the location. The furniture and furnishings fit well within the aesthetic but they are very "tired" and could stand to be replaced. The limited menu at The Heights was surprising given the recommendations we received to visit there; nevertheless, the pizza was outstanding and the beverage offerings were plentiful. Our breakfast at the BRIM restaurant was delicious, too, and the hostess was extraordinarily friendly and accommodating. The hotel graciously extended our check out time upon request so that we could enjoy our breakfast and not be rushed. The hotel's location is picturesque with great views of the Maumee River and the Toledo downtown skyline. We would stay here again.

Passable

Exceptional

Very good

The hotel and river walk are beautiful. The room was comfortable and clean, especially the bed. One street over it’s surrounded by bad areas. We were almost robbed in the parking garage, the valet was expensive and took a while. The shower wasn’t very warm.