Best Western Plus Franklin Square Inn Troy/Albany

Super welcoming. Had oversize vehicle parking. Clean & comfy!

The breakfast was amazing!!!!

Really Everything was just perfect.

Great location with excellent gym facilities. The free coffee was a nice touch, and there was a good selection at breakfast. Overall, a very comfortable stay.

Having access to a frig and communal microwave for leftovers Cost, $349 is high

Rooms were a bit small. Shower had light water pressure.

We had a large suite with a kitchen and pullout in the livingroom. The kitchen was bare- no cups, dishes or utensils (only paper cups that burned in the microwave). They had a station with coffee/hot water in the lobby, but it was consistently cold. There were no linens, blanket or pillows in the room for the pull out sofa. While the front desk staff were friendly, they had difficulty finding these items and provided what they could. It was confusing why the room wasn’t stocked as it was indicated how many people were in our party. What was most surprising was that the room was not cleaned at all during our entire stay. While we didn’t necessarily need fresh towels each day, we had limited coffee provided, and expected it would be restocked each day and the trash to be removed. After 2 days, we asked the staff in the hall if they could kindly refresh our room. The woman we spoke to directed us to another as it wasn’t her hall, and we were directed to a man who appeared to be a supervisor. He verified our room number and affirmed they would. When we returned later that day, they had done nothing. When we were packing up to leave, our disabled child had to use the restroom, so we were maybe an extra 5-10 minutes in our room beyond check out. Housekeeping loudly pounded on our door less than 10 minutes after check out and seemed irritated we weren’t gone. When that was the only time they decided to show up, that was the final straw for me. For approx. $700/night, I’m disgusted.

The tissue box was empty. The coffee machine was missing the pod holder and was not working properly. We had to call the service staff the next morning and it was repaired immediately

The room smelled like cigarettes. The check in lady was not friendly or helpful. Will not be staying there again. Not worth the price.

The night staff in the front desk was very helpful finding us parking at night after the lot was full.

First, there’s not enough parking on the property. We got a $50 ticket for parking on the road across the street. The bed felt like we were sleeping on the boxspring and it was creaky. The shower in our room and the room next to us made so much noise, like a jet plane was taking off. The soap & shampoo felt like they’re watered down. Not worth $200 a night!

Exceptional

It was clean and modern looking. The breakfast was thoughtful since my son is allergic to gluten. Just that the staff was not at the desk whenever I went to them. They were helpful and nice but seemed to be somewhere else in the building.

Place was great. Everything you needed or wanted was right around the corner. Albany itself needs a place like this because Albany itself is a really gritty place.

Just really impressed with the hotel and its staff. Clean, great price, super friendly efficient helpful staff. I would definitely use again.

This is our third stay here while visiting family that lives in Troy. The hotel has great parking, clean facilities, nice room and bathroom. The A/C unit appears to need repair. It was nice and cool but was very loud.

It was beside the river. This hotel and our room were disgusting, in my opinion. From the moment we walked into the lobby, the first impression was poor. There were two young women by the front desk—one behind the reception desk and the other sitting on the bench next to it where the food and drinks were displayed. The one sitting on the bench had her bare, dirty feet up, sitting cross-legged while chatting with her colleague. It looked very unprofessional and unhygienic, especially in an area where food and drinks were available. Unfortunately, things didn’t improve once we got to our room. Several table surfaces were sticky, as though something like jam hadn’t been cleaned off properly (see attached photo). To make matters worse, we found a thick black curly hair trapped between the sliding shower doors. By that point, we were completely put off and couldn’t wait to leave. Overall, the cleanliness and presentation fell well below what I would expect from a Best Western, and I would not stay here again.

Comfortable stay. Rooms are clean and the location is great.

We had a great stay

Room was quiet and clean. Had everything that we needed. Enjoyed the hotel breakfast. Parking lots existed on both sides of the building for easier vehicle access.