Best Western Plus Franklin Square Inn Troy/Albany

First, there’s not enough parking on the property. We got a $50 ticket for parking on the road across the street. The bed felt like we were sleeping on the boxspring and it was creaky. The shower in our room and the room next to us made so much noise, like a jet plane was taking off. The soap & shampoo felt like they’re watered down. Not worth $200 a night!

It was clean and modern looking. The breakfast was thoughtful since my son is allergic to gluten. Just that the staff was not at the desk whenever I went to them. They were helpful and nice but seemed to be somewhere else in the building.

Place was great. Everything you needed or wanted was right around the corner. Albany itself needs a place like this because Albany itself is a really gritty place.

Just really impressed with the hotel and its staff. Clean, great price, super friendly efficient helpful staff. I would definitely use again.

This is our third stay here while visiting family that lives in Troy. The hotel has great parking, clean facilities, nice room and bathroom. The A/C unit appears to need repair. It was nice and cool but was very loud.

Comfortable stay. Rooms are clean and the location is great.

We had a great stay

Room was quiet and clean. Had everything that we needed. Enjoyed the hotel breakfast. Parking lots existed on both sides of the building for easier vehicle access.

You're very well taken care of! Quiet a surprise I haven't stayed at a Best Western in many years. I chose this location because of its proximity to Russell Sage college and all the restaurants and shops in the area and I feel like I made the right decision. Thanks to the staff and the community for making our stay so memorable

Everything is great at this place - was our third stay - and the breakfast is always fabulous!

Nothing

We weren’t given the ada room we had reserved. They wouldn't give us our money back because we booked thru Expedia.

Our son lives in the historic district of downtown Troy, and the hotel is a short walk from where he lives. We often stay here when visiting him.

The hotel is good and rooms are standard for this price range. The breakfast buffet is a little above average and includes hot eggs and vegetables and all the usual hotel breakfast fare. The location is great for visiting the historic district of downtown Troy. It's a very short walk to Troy's Saturday morning farmer's market, particularly considering that street parking for the farmer's market is very difficult and you would have to park further away than the hotel. The hotel parking is limited and a one-way system, so you have to circle around the hotel, but we were always able to find a parking space on the main grounds of the hotel (they also have a parking lot across the street).

We often stay here when visiting our son in downtown Troy.

Room was clean but it did not have a microwave. Staff was friendly and helpful. Breakfast had variety of options cold and hot. Parking can be better.

It was a clean room, staff was friendly. Breakfast is good with lots of options to choose from. Parking is ample. Definitely recommend staying here.

Location was perfect for American cruise. Restaurant across the street was good

Room was clean. Breakfast was good as there was different choices to be made. You had hot and cold items to choose from. Parking was good

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