Grand Luxe Hotel & Resort

Didn’t stay here and don’t recommend you do!

DO NOT STAY HERE.. This hotel was disgusting

This was the worst hotel I’ve ever had the displeasure of stepping into, within 15 minutes of walking to our room we left to find another hotel after we had already paid. The rooms are filthy, the floor had 100 stains, the bed had dirty blankets with cigarette burns in them, the bathroom door didn’t close and didn’t have any toilet paper, there were flys and it was just generally disgusting. The pool was gated up and empty. The other guests did not seem like nice people. Half of the rooms looked condemned and had flies in them like they had dead bodies. If I could give negative stars I would, also of course I was offered no refund after literally checking out less than half an hour after arriving into the dump they call a room. They should pay people to sleep in those rooms not the other way around, slightly cleaner than camping underneath an overpass.

I would try to ask for a refund of the One Key cash spent for this stay but I know that won't happen. What should happen (and may still happen) is AAA Arizona, AZ and Tucson Better Business Bureau, Tucson Chamber of Commerce, AZ and Pima County Dept of Health being contacted about the condition of the property. Next, a Hospltality or Investment Group should take over the property to do a complete renovation of it, or bulldoze it down to the slab and start over. The location at the SW corner of Grant and I-10 frontage road is prime, but the property is a disaster. The multi-star (4.6 out of 5) rating they posted and the submitted photos to list w Expedia/Hotels.com are as false as can be (original photos when property opened?)

Would not recommend. Very run down. Many of the rooms have condemning notices on the doors. Non smoking rooms have very strong smoke odor. Room was dirty. Cockroaches in the bathroom. Cigarette burns on the bedding. Smoke detector had been removed from the room. Damaged drapes that do not fully cover windows. Front desk staff very rude.

Hotel from hell. Roaches everywhere. Furniture was all ripped. Property was very unkempt. Worst stay acquired through Expedia.

When I booked the room I was told a ,$20 deposit would be required ut upon arrival itwas$60 incase.

Very bad

The room

The staff The room

It was a worse hotel ive stayed at. There was no hot water for both.The nights I stayed. Killed multiple cockroaches. Holes in the blanket. Holes in the window curtain. The t v wasn't even on a stand it was lain up against the wall. Bottom line is, I would like a refund. I shouldn't have to pay for that. I talked to the property manager. His name is Isaac last name G. And he already approved the refund.He just told me to call you guys

We got to the hotel and went to the front desk, It stunk, people are drinking at the desk. Walking around it looks like drugville or worse. The people made us feel very uncomfortable. We went into the room. We had to use the phone flashlights to see. The lights did not work in there. No toilet paper, no towels. The room stunk.the beds were bad and collapsing. The beds had cigarette burns in them. We left and didn't care about our refund. They also refused it.

I called Expedia and told them I would not stay at the hotel because it was so awful and dirty. The door did not have a proper lock on it and no dead-bolt lock in a very dangerous neighborhood. The property was supposed to have a pool, but the pool was drained. Holes were in the bathroom door. I had a friend living in Tucson so I called her up and she was willing to let me stay with her while I attended a meeting but I want my money back on this hotel. I never stayed in the room. The television didn't work either. It was awful

No amenities, no towels, can’t close the window courtains.

There was a microwave and refrigerator in the room EVERYTHING ROACHES IN THE BED,NO HOT WATER,DINGY TOWELS,THE ROOM STANK SO BAD. WOULD RATHER STAY IN A HOMELESS ENCAMPMENT THAN TO EVER STAY HERE AGAIN!!!

The owner was very accommodating & woke up & checked my brother in at 3 am , they don’t have phones in room the area is unsafe but they allowed dogs . I booked for brother who is a disabled veteran whose house was vandalized & robbed repeatedly & police sauce it was unsafe for him to be there as he’d been beat up by homeless addicts who stay at shelter behind his home. I am grateful that they accosted him & properly cr was very reasonable

No care No care

The place looked like a homeless encampment. Every single piece of furniture was torn and dirty. Carpet had more stains than clean carpet. Roaches. Smelled like drugs, mold, cigarettes and cheap alcohol combined. And don’t forget people literally tweaking outside your door. Stayed for 5 minutes and walked out. Never again.

I didn’t like absolutely nothing from the property The location, the entire building was torn up the room were not suitable for a stay at all. They seem that there was some homeless people staying there. Roaches where claiming they the furniture

When we got there the tv was already broken but they brought us a new one after we complained about it and there was also no toilet paper amongst our arrival and only 1 towel which we also were provided more of with after notifying them of. Oh and also the cable box cord was a rap-arounder for proper functionality. So all in all it was a sh** box of a room. But the staff was nice. And we thankfully got our deposit back after we got them to spruce up the room correctly lol