Staybridge Suites Tucson Airport by IHG

We love this hotel although some things are getting neglected. The staff is awesome and the manager is very friendly

Excellent

The room was clean the staff was wonderful but check in was not good. So check in is at 3:00 pm so we went to check in and they said we would have to wait about 30 min to 45 min since there were no clean rooms ready yet. It was very disappointing to show up at the time of check in and not be able to have our room ready. After 40 min I went back in to see if our room was ready and they said no that they are cleaning the bathroom and it would be another 10 min. Also I asked to speak to a manager and there was no manager available. We will not be staying there again and moving forward I hope they make changes to have the rooms ready for guests.

Great pool, friendly staff, clean room very enjoyable!

Clean room and quiet stay. No one at front desk. Had to call staff out at both check in and check out. Breakfast went fast. Hardly anything left when we went down about 45min from being over. All the tables and seating areas were dirty leaving us and another party to clean off our own tables and bus the dirty dishes on them.

The only issue was the hot tub wasn’t available

Great as always.

Not a big deal but warm in the hallways.

Our room had a broken closet door and the bathroom door stuck and wouldn’t lock. Our biggest issue is the night staff allowed a guest (according to them) watch a movie at full volume at 3am in the lobby. Our room was directly above the lobby and next to an open balcony. It sounded like people were fighting right outside our door. It woke us up out of a sound sleep and ruined our night’s sleep. When I talked to the staff about it, he looked at me blankly. He admitted he knew that was going on at 3am and didn’t offer anything to try to make up for our loss of a night’s sleep.

Same wonderful experience as the previous stay, minus a dozen hungry kids devouring the breakfast buffet. Lol. Looking forward to my next stay already.

Nice and clean. Good breakfast, if you can get the timing right to avoid 5 families with a dozen hungry kids between them all eating at the same time. Didn't use the pool. The staff were welcoming and professional. I've already booked my next stay.

Family and pet friendly.

Exceptional

Pleasant

My husband stayed here as he was starting a new job and did not have an apartment in Tucson yet. He like the room, but was not able to benefit from the breakfast because he had to be at work by 5 am.

Exceptional

Nothing Uncomfortable area. Employees and other guests not friendly.

Clean room with lots of space. We were at the hotel with a softball team and we appreciated all the amenities and helpful staff. Nice breakfast included and snacks on some evenings. The pool area was great. They have washers and dryers on site. The front desk workers were great.

Great breakfast.

We skipped breakfast as we had a 5am flight. The location is excellent, quiet and feels safe The bathroom floor was dirty with what appeared to be urine. Toilet didn't flush well and that was a problem