Hampton Inn Waldorf

One of the mattresses was the hardest and most uncomfortable mattress that I’ve ever slept on. I could literally feel the wires. The pillows were flat and flimsy and needed to be replaced. My back is still hurting 2 nights after the last night in that bed….The TV was inoperable in one of the rooms that I reserved; however, someone came and checked the TV and replaced the remote control, making the TV operate properly….There was a ring of dirt in the bathtub in one of the rooms. The front desk staff person asked to see the picture of the ring of dirt and said that she would “pass it on” to the manager, who would be on site the next day. I have as of yet to hear from the manager. The bathtub was unusable for the duration of our stay. The occupants of that room had to walk down the hallway and shower in the other room….I stayed this past Friday and Saturday night and the attendant in the breakfast area seemed overwhelmed during the rush of the last 2 hours of breakfast. She needed help keeping food stocked in the worst way. Keeping food stocked is definitely a 2-person job on weekends…. On a positive note, the facility as a whole was well maintained and appeared to be very clean. The water was very hot in the bathroom and there was great water pressure.

Fix the televisions or give detailed instructions on how to use. Very frustrating despite several attempts of staff to help.

Very disappointed in my experience at this location.

The AC on the wall didn't work and the TV doesn't go to anything. Trying to figure that out after checking in was annoying. The breakfast was terrible. No one wants to eat Turkey Sausage and bland breakfast potatoes.

The hotel was clean and the staff very helpful.

The room was fine and bed comfortable. Overall a clean establishment. Complimentary breakfast was also acceptable. We were not happy with the quality of housekeeping services. We were provided with fresh towels etc. but they did not empty trash in our room, did not make our beds, did not restock coffee pods etc. and we’d have to go to the front desk and ask. Front desk attendants were not the friendliest.

The property is very well kept and clean, in rooms, in community areas, and in pool areas. The only problem I found was a lack of a treadmill in the workout room. They may have had it out or replacement, There are 2 restaurants within walking distance.

Love everything from the room to the staff! Everyone was very friendly and helpful. The only thing I did not care for was the breakfast. The menu could use a little spicing up. There was not a lot of choices when it came to the breakfast muffins or the fruit was not fresh. The oatmeal was sort of watery. It just did not look appetizing at all.

Room was clean but bathroom needs to be updated!

The water pressure in the bathroom was very low.

Didn’t like the room. It had a “Dewey” smell and a damp feel. Will not be returning

After driving more than 12 hours, we checked in and found our room had a very strong pet odor. We immediately went back to the front desk.. The receptionist said she had contacted the General Manager, Cassandra, and that our options were a refund or having the room sprayed down. We decided to stay because we had booked through a third-party site and expected a refund would take time. When I asked if someone could spray the room, I was told she wasn’t supposed to leave the front desk. I suggested a housekeeper, but she said housekeeping was handled by a third-party service and no one was on duty. When my husband asked for her name, she said, “I’ve been up since 4 AM and I don’t have time for this today,”(Nakia) and then added, “Today is my last day.”That made us feel like our concerns did not matter. We carry Lysol so we sprayed the room ourselves, but the odor remained strong all weekend and made the stay very uncomfortable. At checkout, I shared my experience with the manager. She apologized and said the options we were given came directly from her. She also said they could not move us because the other rooms were inoperable. As a pet owner, this is not a complaint about pet-friendly hotels. However, a room with a strong lingering pet odor should be thoroughly treated before being rented again.

The room was clean but the service was horrible. Once I arrived at the facility the front desk clerk resigned so we had know one to check us in. I called Hilton Honors and they was trying to find out who was the manager at that hotel. I waited for an hour and I had an event to attend. I paid over $300 and I deserve some compensation for the delay.

Had an amazing stay! Staff were great! Area is very convenient. Everything was clean! I will be back!

Smooth transition into room. It was clean parking was cool. We never had breakfast but the staff definitely made us feel welcomed

Nice pool and right next to Carrabba’s.

When we checked in, hotel was having computer issues and was unable to issue a room key. So everyone we left and returned, we had to go to front desk to be let back into our rooms. The staff was not apologetic nor sympathetic. If was as if it was our fault we didn’t have a room key.

Please improve the breakfast selection and quantity on the weekend. It was nearly gone at 8:30 in the morning.

The pictures on the Website are deceiving the entrance needs some TLC, and they don’t give clean towels unless you stay 3 days which they don’t tell you when you arrive, had to wait outside my room every time I left to come back because the key didn’t work due to mechanical issues. For what I paid truly things could have been a lot better.

The parking was great! Free!