Courtyard Marriott Waldorf

Great time. Would definitely return

It’s crazy how I got this hotel through this website only to find out that even trying to cancel it multiple days in advance, I would not be issued a refund and only to arrive at the hotel to find out that the hot tub and the pool was currently unavailable for use. That was the whole purpose of us choosing this hotel will not be staying again.

Star was very friendly

Great location clean environment

There was no breakfast buffet, no hot tub and no pool as advertised. I felt duped because I specifically used those filters and found this hotel. However, the staff were friendly

The Bathroom had a Crack in the shower that was sharp and almost cut my Wife.....other than that, everything was fine.....

Shower head was loose

Clean rooms

The room beside us waa very loud, so much so I thought people were fighting and yelling in the hallway in fron of our door but it was just the joining room. The TV volume overshadowed our TV volume. The guests next door were smoking cigarettes and Marijuana which made out room smell like both of those. We did alert the staff to the issue and requested to move. The staff were understanding and helpful and relocated us. The amenities were iffy as the pool was closed and unaccessible. The workout room was accessible but the key swipe was broken and the staff assisted with entry. As I said it can do if you are just passing through. But you may encounter an issue or 2.

The room was clean and no real signs of wear. Plenty of shopping and restaurants nearby. The staff was friendly. Parking seemed ok. Unsure if there were additional spots along the back or side of property.

Shops nearby, friendly staff, free parking, and clean room.

There was hair all over the bathroom floor, we had no power early in the morning for about an hour or so, the shower water was warm not hot at all, there was a sign that said the pool is closed until further notice. HIGHLY DO NOT RECOMMEND

The elevator was broken. Had to drag my belongings to the 3rd floor. Refrigerator bottom broken and ice bucket was dirty.

The customer service was excellent from the receptionist. She assisted us throughout the process along with attempting to cancel a reservation. As the facility didn't have the available room. My daughter's found bugs in their room.

The hotel was ok and in a good location. My major problem is being nickel and dimes for features that are free even in most economy hotels. They advertise breakfast is every morning from 8:30 - 10:30 AM but neglect to inform you of the hyper inflated cost. As an example; a cup of coffee that the front desk clerk pumped from a storage container was $4.50. Breakfast food was equally overpriced.

Exceptional

Exceptional

This hotel definitely has some challenges. However I do have to say that after bringing my concerns to the management they really did their best to go above and beyond to make things right.

Convenient location! The property had nice curb appeal and lots of restaurants nd shopping close by. Our bed/ mattress left both my husband and I with stiff backs in the morning. The bathroom was updated, very nice except for some mold on the bathtub grout! I was very disappointed that there wasn’t a complimentary bottle of water upon check-in and wished Marriott would offer a coffee in an urn near the reception desk.

Very good