The Ben, Autograph Collection

Absolutely fabulous planning on going back for a weekend

Beautiful and clean hotel amazing staff especially the beautiful waitress Gigi best thing the roof top bar definitely recommended

The Ben is a world class phenomenal property! From the entry way held open for you by 2 smiling doormen, to the delightfully engaging gushing warmth of the front desk personnel who will provide you with fruit steeped water or an adult beverage, to the exquisitely beautiful jungle-like lobby setting to the balcony rooms with spectacular views of the marina, intercostal and even the spires of The Breakers, to the most fantastic rooftop pool and bar, all in a perfect location to explore downtown west Palm Beach, this is among my favorite stays in the world. Wish I owned it

I love this place. Awesome vibe comfy rooms, great food and amazing staff. My go to in west Palm

Room was clean and well decorated. Felt like they thought about everything

Always a great stay. No complaints.

Very nice place, roof top pool and bar was very nice. Clean room and bathroom. Only complaint was the light in the bathroom wasn’t bright enough, but maybe I did y understand how to use the fancy mirror. Staff was very pleasant.

From the time I parked for the valet until I checked out, every employee of the Ben was not only extremely accommodating, friendly first class consistently gave me full undivided attention to ensure that I felt comfortable. I was being heard, and I was having a comfortable, relaxing positive stay

Excellent location. Public bar areas being used for corporate and private parties denying paying guests access was disappointing.

Dog friendly hotel. Urine smell throughout.

Great atmosphere and surroundings.

Passable

Staff was incredibly friendly, check in was seamless, they even follow up with you to ensure everything is to your liking. The rooms were very clean and well maintained. This is one of the best hotels in the downtown WPB area. Will stay again in the future.

Worth every penny. Clean, friendly staff, very comfortable.

Service was fantastic! All the people are so friendly! No complaints to anything else but the bed bugs. Only thing I was disappointed about that, since It is pet friendly hotel, I felt the bugs are on the bed. I got all the bite marks on my body. You should have a solution to get rid of the bugs.

Most awful check-in experience I have ever had. We were downgraded as opposed to getting an upgrade which we were told was available. We were created from a king-size bed that we ordered to a queen size bed. These were not even queen size beds, in fact.... then we will send her a room that faced a wall 3 feet away from the window. When I complained, we were placed into a handicap room, which did not even have a walk-in shower. Handled extrnely poorly by staff.

Not enough space I wardrop to hang clothes

Great location, friendly staff. Harbor view room was a view of the building across the street. No place to hang a towel. No trash can in the bathroom. Just weird design flaws.

Toilet paper holder fell off the wall. Shower took 5 minutes to get warm water and hardly any water pressure. Loud banging noise every morning anywhere between 6:40-8:30am. Rude servers in both restaurants. But, there were nice other made up for those who weren’t so nice.

Super comfortable bed and bedding.