Courtyard by Marriott Cleveland Westlake

Great staff and well run. Rooms are in need of a little maintenance and/or upgrades. Everything works, but is showing signs of age/wear. Very comfortable bed and pillows. Very clean.

Feces stain on room floor. Light that flickered and then always went off. Parking lines not visible so had to park far away because others took up multiple space. No towels by pool

TV Problem, Internet problem, Reserved a King, got 2 double beds

Great

It wasn't bad, however, the water pressure and the handle to turn the valve to hot water had issues.

The hotel was nice, bathroom was not great. Tub and shower very outdated. Body wash, shampoo and conditioner were almost empty. Two wet washcloths were left by the last people in the room.

Property seems worn. Carpeting, especially in the elevators needs to be cleaned. Actually just vacuuming the carpet in the elevators would have been an improvement. Some places where wallpaper was installed was very shoddy. The ac unit in the room was so noisy we had to sleep with ear plugs. And the cooling system didn’t remove any humidity. Everything felt wet and nothing seemed to dry. When housekeeping came-every other day- they didn’t replace coffee and cups. Plus breakfast is not free there. You have to order off a menu. The place was not cheap either.

The staff is very kind and helpful. The room was clean but bathroom needs updating, The toilet was very low to ground and the walls and ceiling looks like it needs redone due to time and wear and tear. The refrigerator is more like a cooler and shouldn’t be called or considered a refrigerator. It runs for 2 hrs at a time if you push a button to run it for a 2 hour limit, it’s either that button or an off button. Ice machine on 2nd floor should be tended to. It spit out black specks with the ice. Ok to use to keep things cold but not for drinking. Which is disappointing because the fridge doesn’t work, so I used it as a cooler with the ice from 2nd floor. Ice from the bistro on main floor is what I used for drinking. Pillows are fluffy but offer no support really. Bed is extremely firm. The staff was my favorite part of my stay. Patio is nice.

Court Yard by Marriott is always reliable. We had a large room, clean and comfortable bed. Little restaurant/bar at the property had great menus for our supper and breakfast. Loved the hot tub after traveling all day.

The staff was very friendly and accommodating.

the room smelled wet, but Holly was so pleasant at check in.

Room was atrocious and the staff was rude. Our view from our King Suite was their sinister and our room smelled like a garage. There were still gloves and dirt in the corner of the room from what I hope was the cleaning staff. I have my doubts about that considering the shower, floors, and vents were dirty and moldy. We checked out a day early due to the conditions. Additionally, breakfast cost extra, and the Starbucks they so proudly serve wasn’t available due to a broken machine. Stay anywhere but here!

Warm pool!

Great rooms, amenities and location.

Our 1 King bed room was spacious and clean. Pool area was well maintained as well as the hot tub. We had a great stay and will be staying again in trips to come.

Nice place. Great indoor pool with hot tub. Tv didn’t work in the room. Nice staff and close to many restaurants

Booked this 10:00 at night for that evening. (Our original hotel had issues) The staff were very helpful and friendly. The room was nice, clean and comfortable.

Not what I expected from the pictures online

Friendly staff, very comfortable and nice hotel. Close to restaurants.

Hotel room could have been cleaner and needed updating. Overall fine for my stay. Came into town for two days for a concert. Staff were friendly at front desk. Didn’t use any amenities but they were open and available.