Extended Stay America Suites Hanover Parsippany

They say breakfast free but only muffins.

The room was clean. The common areas were not well maintained. Multiple lamps and electrical sockets did not work on the room.

The two stars are for the friendly and accommodating staff. This place is extremely dirty and outdated. The food is poor. For the location and price in NJ, it needs an urgent makeover. I'm not sure how someone could do a long stay. It smells very strong. Overall, just very dirty.

Room was clean, excellent air conditioning and friendly and respectful staff

Having to ask for amenities that should already be in the room, coffee maker, silverware, dishes! No breakfast service!

Great room, very nice staff. Great for people who travel for work.

The room was very clean and spacious, and there was ample parking. The staff were extrememly friendly. The entrance isn't well marked coming down the highway - a more prominent sign would be helpful.

The hair dryer was not working , you had to hold the plug tilted in outlet to get it working. The refrigerator was leaking water from the freezer. The remote of the tv was not working, I asked the staff for a replacement, never gave it, said they did not have another, I had to be changed room after waiting. Stephanie the staff member was really nice and helped but the Manager could not be found anywhere and didn’t even give his number to the staff. He was also slightly rude. I asked him for an extra pillow and was told to upgrade to a suite for one extra pillow!!!! I asked for one small extra shampoo, he made me feel like I was asking too much, plus he didn’t get it right away, he left without saying a thing, I came back for the remote and one small shampoo was on the counter he was nowhere and was not even told it was there. . I stayed there two night the day before but needed one more day. The two night before the lady at the counter was nice. The hotel has old carpets in the hallways, rooms are not consistent, some have a closet or extra towels. Some do not. Hallways are dirty and smell. For the price I am paying I would expect at least some simple politeness and some service and clean place with simple working amenities.

The hotel in general is very outdated. The towels where stained the sink counter was burn in spots, the shower had mold, everything was very bad maintain. The A/C kept shutting off the carpet smell. In that price range we had found much better places that was worn out. And the last the breakfast it’s not breakfast it was just snacks. Wouldn’t recommend at all

Convienent location Room was not clean as it should be. Shower was disgusting, bed was questionably cleaned, empty oil bottle under bed, bed-side lamps didnt work, etc.

No

Location was great for us Staff smell like weed as soon as the 2 that came to the desk you could smell it.

This place is dirty and if you have a dog I don’t suggest it. My dog almost got attacked by someone else’s dog that was off-leash. Horrible experience here. There was garbage from a previous guest still in my room too.

If you need to stay somewhere conveniently, this is the place!

Wonderful staff and very accommodating No complaints

It’s not clean.

The room is not clean is small is disgusting. There is no kitchen dishes. They have kitchen, but they don’t provide any kitchen things.

Cleaniness , old rooms

Room not cleaned and falling apart. Crumbs dust hair stains bugs

The manager was extremely helpful. Property was not up to par and had to change rooms twice. First room smelled like cigarette smoke and the second room wasn’t properly cleaned and did not have a shower curtain.