Holiday Inn Express - Balloon Fiesta Park by IHG

Charged too much to have my two small dogs. They didn’t hurt a thing.

First place on my trip where the staff were friendly, well dressed and professional. Entire place was clean and more or less updated.

Stayed at 1st floor it was very loud every night and early morning… volumes on tv were very loud and people would slam doors early in the morning. I wouldn’t recommend staying in the 1st floor. Cockroaches in bathroom

Breakfast was good There was no pool

Terrible property and this is the worst Holiday Inn Express we ever stay. Lift was stop working and staff didn't even offer for help carrying luggage. Property has old and dusty smell. Normally Holiday Inn Express breakfast always refills unless towards the end but this property we had wait long time for the food refills. Even we came couple of hours earlier .

The front desk service was top-notch. The room was clean and had recently been remodeled, but felt a little cheap to me. The only lights in the main room are right next to the bed. The breakfast was pretty good. I liked that they offered premade omelettes or scrambled eggs, as well as turkey sausage as an option.

The stay was great and very comfortable; everything was clean, and we were welcomed very well.

Exceptional

Clean hotel. Room was newly renovated and spacious.

The only thing missing was a jacuzzi and pool. Everything else was great. The breakfast was amazing!

Pleasant staff

The website said there was a pool on the property and there was not. According to the staff, it had not been there for over a year. However, the pool was the biggest reason I booked this hotel. I did try to book with their sister property but their pool was under maintenance (not the original hotel's problem, just frustrating for me). The hotel was also under construction. While I understand wanting to upgrade and make the experience a better one, it would have been nice to have been informed so that way I could have decided if I wanted to continue to stay there or not. It also would have allowed more time instead of right when I arrived and was already exhausted from my trip. Besides those to major things, it was an ok stay

Everything was ok, breakfast was good, but no pool, ice machine broken not working.

Everything was great. Thanks

Tv didn’t work. Clean room. Comfy bed.

The was pretty filthy and it was loud and there were people walking around their website advertised the pool in a hot tub, but there was nothing there. It smelled pretty musky. It seemed like everybody couldn't speak English. And they kept half of my deposit without even telling me they gave it back to me when I left. But then when I checked my account again, it looks like they charged me $27. Anyway, I wouldn't recommend this place to anybody steer, clear of this place right down the road. There's more comfortable places that you can find.

Superb

No working swimming pool, elevator or air conditioner! I ask for a refund for one day, they said no, they did move us to another room. The next room air conditioner was better!

Awesome place to stay, very clean and the staff was amazing.

Newly renovated, room was large and had lots of hook's, shelves and closet space as well as plugs everywhere. Staff were very helpful and breakfast was surprisingly good