Holiday Inn Express & Suites Albuquerque East by IHG

Comfortable, friendly and helpful staff

Very nice. I had a mixup with rooms and I had to pay for an extra room even though I was not using it and they were very helpful to get a refund for me especially the morning attendant

Everything was great except for the noise of workers dropping pipe or other metal which woke us up.

Liked the newer technology in the rooms, spacious, and best breakfast food at a motel!

I had the perfect room. In the corner of the 3rd floor. I could look out my window and see my vehicle - across the hall was the fire exit and the hall window I had a beautiful view of the mountains! The room and all the hotel clean and well maintained.

Cleanest hotel I have stayed at in many many years. Staff was friendly and breakfast was well stocked and clean.

It was a great experience for me!

Breakfast was bad old and cold at 7am. Pool weas dirty, You could not step out of the front door when checking in without a card, "for security reasons" This place has really gone down hill.

Doors are locked 24 hours a day and there’s a gate

Very clean, comfortable and quiet. We had a great stay

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Excellent

The property felt like it wasn’t in a good area. Was fenced and gated but the fence look like someone drove through the back. Otherwise room and staff was pleasant.

The hotel is in a safe area but it is tucked away. The GPS took us there but I think it would have been hard to find without assistance. The staff was great. We asked for recommendations for supper and the place they recommended was wonderful. It is very close to shopping and many fast food restaurants. Breakfast was very good. They had crab and go bags if you are in a hurry.

On this visit the the hot tub was open. However, upon entering the pool area the smell was very pungent as if the chemicals were not properly balanced. In the evening the hot tub was so frothy you could not tell how dirty it was. The smell and the questionable foam kept me from trying it. My husband who is braver did get in briefly and said it was only warm. I tried the pool instead but it appeared so cloudy I decided it was not worth the risk. Also the concrete around the hot tub, shower, and pool has become discolored from either dirt or mold of some sort. The next morning when we checked out the Hot Tub was not running so you could visibly see how dirty is was. This location has been very convenient for us and we have stayed here many times in the last five years. Once it was very clean and comfortable. After three disappointing stays I will find another spot.

Сlean room.good breakfast.

Ac/heating unit sounded like an airplane taking off (when turned on) and landing (when turned off). Then when the wind was blowing it whistled loud enough to wake us up.

Friendly staff. Security is great, no one can get into the building without a key, and parking lot is gated at night.

Clean room

Decent place to stay, easy to get to. Picked this place for the breakfast and hot tub. The hot tub was out of order. The breakfast was mediocre at best.