Tru By Hilton Albuquerque North I-25

Everything was on point

Rooms were clean, breakfast was okay. the pancake/waffle maker was down. They need more parking spots. Staff seemed to be more interested in conversing with themselves instead of assisting the customers. The girl who checked me in was in a hurry to get back to her conversation with her coworker and I felt brushed off. The other girl who was at front desk with her seemed like she didn't want to be there and did not acknowledge the customers. It's sad seeing customer service going down hill with majority of the businesses.

We really liked the location and breakfast!!

Clean, comfortable

Housekeepers make a lot of noise every morning, and they even get into your room with the “Do not disturb “ sign hanging at the door. Not happy with that at all.

Food was cold.

Tania and Genesis are amazing!

Just convenient and clean.

Staff was great, location convention, room to the point and direct

I have stayed overnight at TRU two years in a row. Everything was in good shape and I will certainly come back and visit.

Clean room, friendly staff, decent breakfast, great location.

Easy to access right off interstate, close to entertainment, restaurants

Hotel limpio, cómodo y de fácil acceso

Great stay

The property was ok. The ac did not work well in our room. It was hot in there. The pool was extremely cold almost unbearable. The parking was also a hassle. They have parking spots close to the building for compact cars so everyone who parked there were so close that it was a squeeze tight and hard to get into the cars

Refrigerator didn’t work

Excellent as always!

Clean modern easy to get to. Indoor pool was not heated

Excellent!

Overall it was an ok stay, why, because the beds were very lumpy and didn't offer much back support while sleeping. We found ourselves tossing and turning through out the night. The breakfast wasnt much to desire either. The pancake machine was down, the oatmeal looked as if it were saved over from the day before as it was dry and literally bottom bucket style looking. If breakfast opened at 0700 and we arrived at 0730 then how did it get to look and be the way it did? Normally the experience here and at other chains the oatmeal is lush, full and inviting. The boiled eggs were no easy task in peeling either, most of them were sticky and ripped the egg whites away in chunks. While the place was visibly appealing the bed and breakfast didnt scream welcome by any means. Thankfully the stay was only a night. Some improvements can be made to ensure a lofty experience next time.