Candlewood Suites Alexandria by IHG

Had recliner position so you could only get in bed one way.

Convenient, clean, comfortable

I would like to recognize the staff who worked diligently to make that happen: the general manager, Ms Nona, Zachary and Tario. That’s teamwork!

Check in was good. Upon checking the room, the bathroom had dust and dirt from maintenance work in the bathroom shower, shower curtain was not installed and toilet needed to be cleaned. One of the employees came to our room right away and took care of the problem. The tv was not connected to satellite. Also, upon checking in, we were in the elevator which stopped between second and third floors and had to call Inn reservation number to alert front desk that we were stuck in elevator. Jolene in reservations kept on our cell to help us and was very nice of her to keep us informed. The elevator could not be repaired until the Monday weekday, as we were there on Friday til Monday, so we (and everyone else) had to use the stairwell to get to our room on the 3rd floor, which was a struggle with our luggage, etc. Although we had elevator issues for 3 days, the Inn staff was very helpful and took care of our problems right away. They were courteous and apologized for the inconvenience. There should be more than 1 elevator in the Inn. Hope that this is helpful information.

The room was horrible the first thing how dirty it was. The cleaning staff left someone bowel movement in the toilet which is beyond disgusting. The room smelled like strong onions including the bedding. The shower was not clean hair and something else was on the shower floor and mold! There was not one towel or shower curtain in the room. The television didn’t work. The night staff was not label to fix and said no signal and will turn off in nine minutes. It was the front desk clerk first day and she was the only person there with no assistance took along time to check in which is not her fault. Old food was left in the refrigerator. I couldn’t believe this was Candlewood I have a video not pictures so can’t upload

Location The room was horrible the first thing how dirty it was. The cleaning staff left someone bowel movement in the toilet which is beyond disgusting. The room smelled like strong onions including the bedding. The shower was not clean hair and something else was on the shower floor, not one towel or shower curtain. The television didn’t work. The night staff was not label to fix. It was her first day and she was the only person there with my help. I couldn’t believe this was Candlewood. Old food was left in the refrigerator. I have a video not able to upload

They took 2 months to give me my deposits and their elevators was out the whole time I stayed, I had to help my 800 pound girlfriend up the stairs. She really like 200 but after the 2nd flight she felt like 800.

Very good

Staff very friendly Elevators were out of order the whole weekend.

Elevators were out of order the whole weekend.

Everything was extremely nice and comfortable. I enjoyed my stay tremendouslyendous.

Passable

Exceptional

Price Elevator didn’t work. Smell of weed inside the hotel. No working TV for the first night. Old complementary coffee.

We were not told the elevator was not working until after we checked in. It created a big challenge to getting our luggage in and out

Dated, Dirty, no room service for 7 days, no Complimentary breakfast, loud room service employees right out my door!! Best thing was the free laundry machines, almost makes up for no free breakfast until you get a wake up call at a Whataburger breakfast meal equivalent to a used truck price!!!

When I got to the hotel to check in, the staff appeared to be disorganized. There was a new person waiting on us, and I noticed the person training him was very rude. They could not give me a room side-by-side with me and My family. Now that would’ve been OK but when I was told the elevator did not work, that rubbed me the wrong way. The new guy did offer to help us up the stairs with our luggage, my daughter-in-law is pregnant so that was still a struggle. We tried to get a hotel close by, but they were full, and we were told by them that this hotel where we stayed, the elevator has been out for three months. I don’t know how true that is, but I do know that the elevator was out during our stay. Once we got up to the room, My Husband and myself could hardly breathe with the smoke smell, now this is supposed to be a smoke Free hotel. And they could not move us into any other room because they were completely booked. The water in the tub drip all night and would not turn completely off. my son and his wife’s room, television volume did not come up loud enough for them to hear it. And on top of that, while my son was changing his clothes, a man walked in on him, he was a worker, and he let himself in. I have to say the worst of everything was the small field room that My Husband and myself had to sleep in all night. In town for Mom‘s funeral.

Very friendly and accommodating staff. Clean and comfortable rooms. I always choose to stay here over my conference hotel for a reason.

Clean room

83 yr old husband got dressed to go to reception and no one there!! He was outside chilling!! He came up to the room and couldn’t get the battery case off so he pushed a button and said it’s fixed! Back to bed and BEEP again!!! Hubby calls down again and NO answer again!! Guy comes back and says we have to change rooms at 10:50 PM!!! So I get dressed, pack and load the cart while man who said he would help watches! Hubby had thyroid removal surgery 10 days earlier so couldn’t lift! It’s 11:15 before we get to bed! Guy says to talk to Manager in the morning! So hubby talks to her, she interrupted him and said she would give him $46 of our $126 room, even though IHG website SAYS they’ll give a refund and some points, he was RUDELY told NO POINTS FOR YOU! He said that was not acceptable! Then she YELLED at my sweet hubby to “ Have a good night somewhere else! You’re a MEAN MAN”!!! He was horrified! So I packed the car and then went back in and calmly said to “Wyona” “No one speaks to my husband like that…” she interrupted me and yelled at me about $46! I said that was not an acceptable “COMPENSATION” for what we had been subjected to, she said she was calling the POLICE and we needed to vacate the property immediately BECAUSE WE WERE TRESPASSING!!!!! FOUR Police cars pulled up and told us to leave! She yelled “NO $46 now”!! HORRIBLE!!!