TRU By Hilton Allen Dallas

Very nice and comfortable stay

I heard a dog bark all night for 2 nights straight. When called desk to complain no one answered. When went to the desk to complain no one was there. I picked this bc it’s a nice area close to everything and I booked it bc I needed a break and I heard the dog bark every night I was there. Love animals! Just didn’t know I was going to be paying for a getaway to be in the same boat.

I had a great experience. Everything was clean and house keeping comes in every other day so it was a very positive experience.

Request cleaning services not done, toilet paper request not delivered

The following day, I called the hotel to discuss the situation and ask if any accommodation would be made for the inconvenience we experienced. I was told that the hotel manager would contact me, but I never received a call back. The lack of follow-up and customer service was just as disappointing as the unresolved issue itself. I expected a much higher level of service and communication. Unfortunately, this experience left me feeling that my concerns were not taken seriously, and it has significantly impacted my opinion of your hotel.

This hotel was amazing! Clean and well kept up. The staff was nice and the breakfast was really good.

Great stay for the family!

Great location to visit all around Dallas, Allen, Denten, extra. Easy to get on and off freeway. Great places to get some food and drink.

Everything was great with a cool vibe

They never assigned my room to wi-fi. Also, my son left a piece of jewelry there. He didn’t remember till we got to airport so he called, they looked and found it which was awesome. The problem is my son sent them the shipping label for it and it’s been 2 weeks and they still have not shipped it back. They keep saying it’s at the desk and they will make sure and send the next day. Still waiting…..

This stay made everything much easier

Very clean rooms

I had the easiest and fastest check in I can ever remember having and It was nice to be in a hotel that everything was so clean.

Spacious rooms

Staff was great from checking to check out. The room was clean and room temperature felt great, I was able to get some rest. Highly recommend

Great location, clean room very comfortable

Very clean hotel. Would definitely stay again

Over all great experience. Room was clean, good selection of breakfast options, that were well prepared. Minor issues with connecting rooms alarm going off at 6:30 AM and people partying another night.

I already wrote a review on 5/29

I liked how clean it was inside and outside looked really good. All the traffic I could hear from our room