MainStay Suites Orlando Altamonte Springs

The rooms were halfway clean complemented breakfast was not there even though they have it as they do staff with no help. It’s a ghetto place.

Nothing

Our room had holes in the walls, stains on the bed skirt and burn holes in the blanket. Probably the worst hotel as far as cleanliness wise that we have ever stayed at.

It was great the front desk staff always is so helpful

Great room

Staff were friendly. Rooms very clean, enjoyed gym and pool. Overall a very good experience.

This hotel is significantly better than all others in the Altamonte Springs area. The staff here are top notch. Madison is the GM here at Mainstay. She really makes you feel welcome. Make your reservations asap.

The location was great- easy in and out. Hallways smelled like a combination of marijuana, cigarettes, and food. Rooms not well stocked- missing basic utensils, dish soap, and dishes were dirty. Shower head needs replaced because it barely worked due to water build up.

The place has a bad roach and ant problem. After walking to my non smoking room on the non smoking floor, all you smelled was marijuana and cigarettes. First sign was when I first walked in the room and saw half the smashed dead body of a roach on the wall. It was clear that someone killed it and left it there. Second sign was when I sat a bag on the table and went to take a shower I came back and ants were all over the table. Third, when I was there a little while I saw a baby roach crawling on the wall. Fourth, when I went back into the bathroom there were 2 roaches crawling on the floor near the toilet and also on the wall by the refrigerator. Because it was so late I couldn’t do anything. I slept in clothes because the bed spread was very old and has those little fur balls over it. The pillows were very very small and empty. I had to pile all 3 together to get some type of cushion and I put a towel over it. I woke up with a bite on my neck and more roaches and ants. I put something on the night stand because I thought it was safe. Bad idea. Ants! At checkout there was no one at the desk for me to talk to no phones in the room to call. I called from my cell and no answer ever! Do not stay here unless you don’t mind the above conditions. Oh did I mention the very big dogs that were off their leash? Even though there was a clear sign by the elevator that said no pets on this floor? Yea.. terrible!

Usually I have nothing but 5 stars for this place. But, not my most recent. The room wasn't clean, the dishes were still dirty. There was old coffee still in the coffee pot. I was surprised that someone forgot to clean this room and dishes. The shower faucet leaks 24/7 even in off position. Like I said, usually this place is on point.

If you need a bed to sleep in for the night, this is serviceable. If you are travelling with family and on an actual vacation, go elsewhere.

The place was ok for a lone traveler but people live there and I wasn't comfortable with that. Didn't use the pool because of that. Didn't feel so safe. The place itself is nice and close to the crane roost. The walk there was great. No one bothered you though so that was good. At night only weed was smelling good outside the apt

The property was well-kept, my room was clean, smelled fresh, and was cool. I have no complaints whatsoever. I will definitely recommend and revisit.

It ended up being a horrible State due to the coffee and call on me I did not get my refund back I did not get money back I was only there for 6 hours they charged me for worst vacation start ever The staff, I didn't get my refund cops will call on me staff was quite disrespectful did not want to help did not want to accommodate me did not want to refund me still have yet to refund me would never refer anyone to this property ever.

This is the only place I stay when im working in town. Why? The staff who work here, ROCK!! Madison, and the rest of the staff really make it relaxing. Not to mention the places around this hotel ; restaurants, Cranes Roost Park, Altamonte Mall, AMC movie theater. All within 1000 feet. The area is A+++.

Tiffany who is the assistant manager was very helpful. The property is absolutely disgusting. First off, it took the receptionist 20 mins to come to the front desk. I have footage of when I arrived. Our initial room had a pull out bed with a pissy mattress cover and a broken coffee table in it. The walls had a neat residue on them. When telling the receptionist about the mattress cover and table, the receptionist asked my husband to bring the mattress cover down to the front desk and put the coffee table in a storage closet in a nearby hallway. We had to stay in that room because there was no other rooms available that evening. The next morning when I went to use the shower, the pipes were sticking out of the wall. We ended up getting a new room. It was better but the shower vent was absolutely filthy in the bathroom. The smell of the building was old and moldy. Not to mention the heavy police activity outside due to a dispute happening in the building. I highly recommend NOT booking here. DO NOT BOOK HERE!!!!

In the past, they used to serve a continental breakfast, it was under a different name than also when the facilities was changed to a different name a.k.a. main stay hotel and suites… Things changed… The snack machine is overpriced so that mean we had to go and get food I think to make it better. They should serve some type of small type breakfast maybe cereals fruit something like that at least… That’s not asking for much.!!! at least that would be something that the guest can put in their stomachs for breakfast…, That’s not asking for much and some people don’t have transportation to go to a store Vista restaurants are about five 210 minutes away… Because you have to pay for Uber or Lyft or a cab very expensive in these times!! so they should offer guest something since there machines snack machine machines are very overpriced four dollars for a small bag of Doritos. Ridiculous.!!’ No type of small continental breakfast like maybe some fruit and cereals that’s not asking for much

The room when I checked in was cool - temp wise - which is great because they left the ac on for me. It smelled stuffy initially and I thought maybe it would fade. I took a nap and woke up 2 hours later to the room smelling worse unfortunately. it was an ammonia scent and while the room itself (bedding, bathroom, towels, surfaces were all visibly clean) it seemed to be permeated in the carpet. A previous guest must have had a pet that had an accident on the carpet. And it smelled like housekeeping scrubbed at it - but it wasn't enough. I went downstairs to guest services and they immediately found me another room to match what I had booked, and then also offered to help me move my belongings. Thankfully I hadn't taken anything up with me yet. So overall it was a good experience. after I was moved rooms- the new room was great. Also clean and fresh - no odd smells and again - the Staff was great.

Staff is very helpful and friendly. My room was impeccably clean, super cozy and had everything I needed for a solo traveler. I would definitely book here again and recommend it.

Staff were very friendly. Rooms were good.