Courtyard by Marriott Amarillo West/Medical Center

I left a garment bag with clothes in it when I checked out. I tried to call the direct line to the hotel 20 plus times when I noticed I left it. Every single time the phone rolled over to a FAX machine. I finally called reservations and they said they saw my reservation and gave me a different number. I called it 4 times and talked to a girl at the front desk. She said she was too busy to check. She finally told me to call back the next day. I did. I found out the new number was at the WRONG hotel. I was told to call the number I had called 20 times the day before. When I got through to them the front desk was extremely rude.

Very nice hotel, super nice staff. Great place to stay

The staff and room were just fine. The continental breakfast that we paid extra for in my opinion was a bait and switch. They have a menu of what they offer, but when you tell them you paid for the breakfast with your room they give you a separate menu that is limited. Also, during our stay the first night we got there the pool was closed. It did open up before we had to leave; but once we were in the pool area the hot tub was not in use. It had very little water in it and it obviously wasn't working because the water was murky looking and not hot. This was very disappointing to my kids and me. Overall the stay was fine, but we were just disappointed in everything not working or being up to our expectations.

Run down

There wasn't any complimentary Decaf available. Overall the hotel was a little tired and dated. I would not stay here again.

I don’t think a paying customer should have to pay for parking

My room was very clean, the staff were nice and professional. I couldn’t log onto the internet with my laptop but my phone and Xbox were able to connect.

The room was standard, with no in room microwave- which makes it very difficult when traveling with young children. The shower was nice, but no tub, was extremely slippery, and definitely not designed with family in mind. Would be fine for a couple, but definitely not recommended for families with young children.

The first morning, our youngest made a mess on the bed. I asked the front staff if we could get new sheets for the bed. When we came back that evening, the room was not taken care of. (Because it was a holiday, I gave some grace) the next day (Day 2), no change. I went down to the front staff again and asked if the sheets and room could be cleaned the next day. When we came back to our room the next day (Day 3), the room was not maintained or the sheets taken care of. 4 nights at the hotel, I asked twice for the room to be taken care of with no luck.

No breakfast

Toilet was dirty and saw a cockroach by the stairs.

We didn’t have any shower gel also there were hairs in our shower.

Exceptional

Clean Check in staff was less than friendly

Exceptional

The room was nice and staff was friendly. Everything in the room was clean and met our expectations.

The hot tub was not working.

Location Issue with reservation on booking.com. They said no rooms available and 20 minutes later after trying to work with new system somehow found a room. At breakfast tried to charge me for breakfast when I showed reservation shows breakfast included spent another 10 minutes getting a manager on phone but did honor it with no charge. And the hot tub was not working which was another reason I chose the hotel.

Spiders and rooms were oversold.

Very clean room. Staff was helpful.