Sleep Inn & Suites West Medical Center

My stay was disappointing due to several maintenance issues. The pool was out of service, and the toilet in my room did not flush properly. Although I requested a room change, the hotel was fully booked and no other rooms were available. While staff initially offered a discount for the inconvenience, this was never applied to my final bill.

The room was dirty and had used napkins in the bed :(

Excellent place to stay

No meat for breakfast. Elevators hot. Had to fight door to open or close. Phone didn't work

Convenient

Great hotel for a one nighter. Had everything I needed a d slept well here. Would stay here again.

I like cold cereal for breakfast 2 choices, Cheerios or Fruit loops, oh 3 choices oatmeal, in hot summer doesn't hit right! Overall 8 out of a 10!!

Room was very clean, AC cool, bed comfortable, breakfast hit the spot and walked next door for dinner at Outback Steak House. Couldn't get any better!

This was a fine place for a quick stop on a road trip from Colorado to Houston. Breakfast was convenient. Staff was friendly enough for 1am.

Clean rooms, staff was really helpful and friendly. Breakfast was good and the lady in charge of the breakfast was really nice and attentive.

Breakfast was good, staff was friendly. Bed was not comfortable, pillows were thin.

Pillows super small, shower head sucked, shower handle was loose, toilet paper holder was loose

Front desk wasn’t very friendly and the only ice machine that functioned was on the 3rd floor. Otherwise the hotel was nice.

When we walked in, the woman at the front desk was very rude… no eye contact, no customer service, just kept prompting us to do things such as tap card, answer question on the screen etc. very unpleasant and probably worst check in experience I have had. Room was very humid and the bed felt damp. Breakfast was good.

The janitors didn’t come not one day to clean up my trash and so it was piled up everyday, so I had to live in this condition during my stay nor did they change any linen

The room was the dirtiest and grossest place we have ever seen. Dirt and liquid all over the walls. Sheets were dirty. Such a funky smell it caused a headache and we left.

Attention to detail when it comes to housekeeping was lacking. Lights were burnt out and the bathtub/corners of the bathroom looked to be missed in the cleaning cycle. Breakfast was adequate but didn’t come close to what previous reviewers had posted.

Clean rooms, friendly staff. 1st time staying at a Sleep Inn and suites. Very nice

I will never use Expedia again

The room did seem to be clean which we really appreciated. This was our first stay in a Choice Hotel in over 20 years. Now I remember why we stopped patronizing this chain. We will not be staying again.