Candlewood Suites Buffalo - Amherst by IHG

Offered free laundry. Spacious

Centrally located, and the kitchenette was a nice little addition which added a homey feel to our stay! A full sized fridge and a dishwasher!!!!!

Nice. I would definitely stay again

The hotel is newly renovated. Beautiful rooms and everything is so clean. Very quiet for sleeping. And beds were super comfy. Staff was super friendly and check in and check out was so easy. The room has a kitchenette which came in handy. Rooms are so spacious.

Clean and comfortable mattress

Clean friendly staff had everything that was needed for our stay recommended for a few or longer stays Little kitchen and a big refrigerator in a quiet area with a BBQ and gazebo

Clean room and very professional and nice staff.

Staff were very nice upon check in. Hotel was clean and the rooms were big.

Huge kitchen, great location and loved renting out fun things like board games, crockpot etc

Room was big and it was quiet. Nothing

Passable

Was in town for a charity bike ride and the hotel overbooked. I was supposed to have a room with two beds since I was meeting a friend. They placed us in a one bed room with a roll out bed, which was very uncomfortable.

The bad: What in the cost cutting nonsense is up with the air conditioning units?? We walked into our room and it was hot. Go to bump the thermostat down but it's already at it's lowest - 65°. We thought the unit must be broken so we went down to request a different room. The girl at the desk was very nice, but let us know that all of the rooms are that way. Apparently their units are designed to "sense" when someone is in the room and turn themselves off when it's empty. But that means that every time you leave it gets hot. And if you sleep through the night, it gets hot. And the units do not cool well enough or fast enough to recover from that. Needless to say, we did not use the blankets. Also, beds were very firm. We were happy to only be spending 2 nights here.

Very nice.

Great amenities!

The 1 bedroom suites do not have a/c in the bedroom. They use a passthrough with a very weak fan from the living room's a/c unit to the bedroom. it doesn't work. the bedroom was a sauna the entire stay. they need to be honest about it online. their ice machine was down, and was told I could go to the neighboring, competing hotel for ice.

Nothing

Good breakfast with variety of foods Nothing

Very good place to stay. Stayed for one night only.

However, when Hotels.com followed up with the hotel, I was told they were unable to obtain confirmation of the incident. I even provided the name of the staff member I spoke with, Mel, but the issue still could not be verified. I prefer not to share the details of the incident publicly, as I do not want this review to have an unnecessarily negative impact on the hotel. That said, I was disappointed by how the situation was handled. My main concern is that the follow-up and support I was promised never materialized.