Crowne Plaza Resort Asheville by IHG

The property is beautifully maintained, very clean and convenient to downtown Asheville. The staff was very accommodating and the restaurant’s food was very good. I’d highly recommend it to travelers.

Staff was extremely nice. Elevator broke the second day and it was very difficult for my husband to go down the stairs. Maids never checked on trash or extra coffee. I had to ask for it at the front desk.

This place was beautiful. Super easy to check In and check out. Super quiet and clean. Nice friendly staff.

Our view from our room was lovely. We faced the pool on first floor. I didn’t get a picture. Pool was being closed for winter. There were a few minor inconveniences. Mostly because of older bathrooms. Obviously, we spent very little time there. We were mostly out. Enjoyed our stay very much. Aroma, Skyler and Monty were very nice and helpful. The front desk was also friendly.

When we walked down to the pool the next morning, there was a “closed” sign on the door. They offered us their sister property pool across town. It was ok but not the experience that we had been promised. More importantly, it would have been 1/3 of the price.

This resort is well taken care of, but it is older than it looks in the on-line images. Well maintained and clean, and it has been updated, and I would stay there again. Just know that it is not luxurious like it looks online.

We had a great short stay! The beds and bedding were comfortable and cozy, this was the best part of the stay. The property has a nice inviting atmosphere and is relaxed. The lobby smells crisp and inviting and is well appointed like a modern lodge.

The property was beautiful, the staff was great, only downside was the room needed some upgrades, The bed was on the harder side and the carpet needed to be replaced

This property seems to partially updated however, not the entire property/all rooms resemble the online photos.

Bar and restaurant

Exceptional

Everything was great. It a resort that you don't have to leave unless you want too. They have a shuttle bus for you if you don't want to drive anywhere. They have the Overlook restaurant that serve all three meals and bar. They property have outdoor attraction for everyone including kids as well. The staff is really great as well.

The elevator was broken Too much walk to the room

There was a drop of fresh Blood on the pillow. The housekeepers never came to clean. Even though I left the sign on the door. I requested some more coffee which also never came. The carpeted floor was a bit disgusting. The the curtains don't close very well so the light came in.

Good

I live in Franklin and needed to stay the night in Asheville because I had to have my mother at Mission Hospital at 6:00am for a heart procedure. It is an hour and a half drive from our home if traffic is good, and lately with construction it’s been longer. When I went to check in, I was told that because I lived in Franklin, and not farther away, I had to pay a $300 deposit. No one had ever mentioned this deposit previously and I was shocked. They finally agreed to lower it to a $150 deposit, I proceeded but will never come back. It got worse. My mother is disabled and unable to walk a great distance, even with her walker. The handicap accessible room we were given required walking a great distance, through the lobby, down a hallway past conference rooms, through double doors and into another hallway. I explained it would not work. I was then given a handicap accessible room in another building. The handicap button to open the doors to that building did not work. Prior to arriving at the property I had made a request for a shower chair. Again at check-in I made a request for a shower chair because my mother had to bathe the morning of the medical procedure. After returning from dinner, the chair was still not in our room. I called the front desk and they said one would be brought right away. It arrived about an hour later, at 9:40 pm and my mother was already in bed. What they delivered was NOT a shower chair, but a commode chair with a toilet seat, but better than nothing.

The resort was overpriced thru Expedia. We booked our stay 1 month before our trip and we found out at check in that the price had dropped and Expedia policy would not allow pricing matching within 24 hours of your stay. We had a suite which was essentially a large open room with no separation between bedroom and sitting area. The bathroom was tiny. The room smelled musty. The hotel pictures looked way better than in person. The fitness center was small. The resort was somewhat hidden behind a price club which was weird. The only highlight of our stay was the food and drinks at the bar. The bartender was great and the company was even better. We would not stay there again.

The hotel was not clean

The hotel was very nice, but we were in the annex which was a little rundown and needed serious updates. When we checked in the woman behind the desk was unpleasant and very snippy when we asked her a question. A little disappointed when we went to our room in the annex. Our room needed new toilet, rug, bath tub didn't drain. The slider was very hard to open plus the air conditioner from the upper floor was dripping down on the patio where green mold was collecting. Only spent one night. I would not come back to this hotel unless you are in the main hotel. When making your reservation make sure you ask to stay in the main hotel not the annex. Very disappointed.

Great place for people traveling with dogs. Great trails and greenspaces.