Harrah’s Resort Atlantic City Hotel & Casino – A Caesars Rewards Destination

Nice facility. Front desk very helpful

Very good

Disappointing

The hotel is pretty big, getting to the reseption took us a few minutes. It's very well maintained. The staff was very helpful. The room spacious, clean and comfortable. There is absolutely nothing to do inside or outside the hotel besides the casino machines. In order to get to the city you must take public transportation for additional cost or private vans that do rounds but with no scheduled timing. The pool has very restricted time for children and overall. When I looked for a hotel with pool, this hotel was the best option and yet my 10 y/o was only able to be in the pool from 1 to 4 pm. You also must register for the cleaning service, otherwise, you don't even exist.

Clean y staff are so nice

Very good

Restaurants There should be a non-smoking area in your casino. I cleaned my dirty sink and shower upon arrival.

Nice, clean.

The phone system in the hotel are messed up. Hit the restaurant button on inside phone and only had choices for Cesar’s in Las Vegas. Called front desk and transferred to another third party vendor who told me the premiere restaurant I wanted was closed. After making a reservation at another place, I found the orignal one was opened and operating. When I mentioned that to one of the staff they told me phones are a third party service and they have no control. Very bad management.

Pleasant

Exceptional

I absolutely loved the room I was checked into. It was extremely clean, comfortable, and honestly exceeded my expectations. But the view was what truly took my breath away—it was absolutely amazing! I loved everything about the room and could not have been happier with it. What stood out to me even more was the Supervisor/Manager and the level of customer service she provided. After waiting in line for so long, I was clearly frustrated, even though I never verbally complained about it. She was able to read my body language and recognize that I was upset. Instead of simply checking me in and sending me on my way, she greeted me warmly, apologized for the wait, joked with me, and completely changed my mood. That interaction meant a lot to me because she turned what started as a frustrating check-in experience into an incredible stay. By the time I walked away from the front desk and saw the beautiful room and breathtaking view she had given me, my frustration was completely gone. The room was amazing, the view took my breath away, and her kindness and attention made an even bigger impression on me. She is a perfect example of how great customer service can completely change a guest’s experience. I truly appreciate what she did for me, and she deserves recognition for turning my experience around and making my stay incredible. I was disappointed with the check-in process because there was only one agent working at the front desk, and the regular check-in line had significantly more guests waiting than the Diamond and Seven Stars lines. When I arrived, the agent was initially assisting a guest from the regular line. However, once guests began walking up to the Diamond and Seven Stars line, he immediately began assisting them. The frustrating part was that there did not seem to be any rotation between the three lines. Each time the Diamond and Seven Stars line cleared and we thought someone from the regular line would be called next, another Diamond or Seven Stars guest would walk up and immediately be assisted. The regular line was barely acknowledged. Several guests ahead of me became frustrated and eventually left the line. I stayed because I had already attempted to check in using the kiosk, but it stated that my room was not ready. Since it was already well after 5:00 p.m., I wanted to speak with someone to find out why. I waited approximately 30 minutes. The agent was working alone until an issue with another guest required a supervisor or manager to come out and assist. After she finished handling that situation, she called me over to check me in. Although I was frustrated by that point, my interaction with the supervisor completely changed my experience. She greeted me warmly and was extremely pleasant. I believe she could sense that I was frustrated, even though I did not complain about the wait. She apologized for the delay, and we even joked a little while she checked me in. Her attitude and customer service actually made me forget how upset I had been. She was able to locate a room that was ready, provided me with my keys, and clearly explained how to get to my room. To top it off, she gave me an amazing room.

Overall, my stay at Harrah’s Casino & Hotel was good. The only disappointment was that there was a private party at the pool, and we were turned away at the door. I had specifically planned to celebrate my birthday and was looking forward to enjoying the pool, so being denied entry was frustrating. I understand private events happen, but I feel guests should be made aware ahead of time when a major amenity like the pool is unavailable. Other than that, we had a good experience. Overall, my stay at Harrah’s Casino & Hotel was good. The only disappointment was that there was a private party at the pool, and we were turned away at the door. I had specifically planned to celebrate my birthday and was looking forward to enjoying the pool, so being denied entry was frustrating. I understand private events happen, but I feel guests should be made aware ahead of time when a major amenity like the pool is unavailable. Other than that, we had a good experience.

Loved it will return soon

They need more staff was on the line toooo long..

Best birthday ever can’t wait to go again

Passable

Exceptional

This is the only hotel I'll stay at in atlantic city because of the cleanliness and the quietness away from the actual city The accessibility from the parking garage to the floor elevators.

Very good