MainStay Suites Detroit Auburn Hills

The problems already mentioned.

I had to check out less than an hour into my stay when I realized there were at least 2 different types of bugs in and on the bed! I am so disgusted. Stained curtains, stained wall decor. Dingy, dirty, disgusting.

No water for 2 days.

I checked out 63 days early and was only comfortable sleeping there the 1 night. The space is “very dated” old and warn cabinetry and electronics. The television was only a 13” screen and wasn’t a smart TV. They stated that I must borrow posts and pans and other cookware IF it was available and return them in 12 hours. The bathroom didn’t even have a TP holder!! All in all the facilities are sub par.

Water was off for 2 consecutive days during my stay, leading me to leave before the end of my stay. Was told no refunds by hotel staff despite this, and had to contact booking.com for a refund, for which they requested documentation that I was not asked for over the phone but via email, leading me to leave the hotel before obtaining any documentation.

The shower curtain rod is not securely attached and so the curtain falls to the middle of the tub. I used paperclips to hold the curtain closed but it needs a couple of screws. I could not get the TVs to accept the HDMI cable so that we could watch the premium channels that we own. The cover on the couch needs to be washed and put on correctly. The kitchen floor had not been mopped. I used some cleaning towels given to me by the manager to clean the floors because the mop she offered me was so filthy it would not have cleaned anything at all. The carpet needed a good vacuuming. The problems were minor and did not diminish the good stuff much at all, it was a pleasant stay and I would consider staying again when we come back to Michigan.

The reception guy chases us out at midnight The guy at reception was a doos

Close to mall and easy to move around The carpet looks old

The wonderful service Not enough dishes, silverware, pans and utensils. Cleanliness could have been better but it wasn’t horrible

Room n poor quality and outdated furniture and table.

Having kitchen and fridge Water damage in bathroom, tub dirty, only stayed 1 night of 2 and couldnt get any refund.

The staff Wifi Sucks!

I liked the service from front desk. I got bedbug bites all over me, the bed was broken and uncomfortable.

The staff seem to polite until I brought up the point that they had cockroaches and then they became rude and disrespectful and thought it was funny that I even brought it up and complained. They refuse to give me the money for my remaining stay. So I lost money because there's no way I was going to live in there with cockroaches and rude staff that wouldn't do anything about it.

Dishwasher open space Have to wait for clean sheets

The Staff The Internet connection

The price was reasonable and the property was clean When I checked in the first night the room that I reserved was already booked which could’ve been bad if the residents were there when the door opened. After the mix up the room that I got placed in smelled like pickles and wet dog and there were stains in the cloth chair in the corner

The bathroom floor in the room I stayed in was unleveled, the mattress was dented which made for a very restless night & someone stole the cable cord off the tv.

Private clean rooms

Staff Wifi kept going out.