Baymont by Wyndham Augusta Riverwatch

Its was a great stay very peaceful and quiet.

Location, cleanliness and customer service

Hotel does not have a restaurant nor is there one near by. Staff could not recommend restaurants, did not know the area very well. Property is run down but room was clean and lots of parking.

Everything was phenomenal N/A

Clean, quiet and peaceful the staff is great and they have good breakfast. I go once a month for some R&R..

Quick check in

Hit and miss maid service. Toilet handle doesn't work unless it is helpd down. Shower curtain is moldy. Pillows suck, AC doesn't really get cool. Oh, the snack and coke machine has to be serviced or refilled by an outside service. It has leaked since March and the snacks missing just about as long too! We were there for two weeks for this trip and the machine did not work at all! Finally, I was on the 3rd floor and half the time my door key didn't work.

Some bs

Took forever to get my receipt. Left hotel after long wait.

Complementary breakfast was pitiful. Coffee wasn’t very good . The staff did not acknowledge us at the buffet.

Got really noisy at one point during the morning. Noise level on 1st floor

The staff are absolutely amazing and super accommodating with my service animal. I can rave enough about the attention and care we received. My only complaint is that the pool was closed but really not even a blip on my radar.

Thanks

Big Comfortable bed, very spacious cleam room No complaints

I checked out Thursday morning at 3:45 a.m. and the lady said I don't know how to check you out I wanted a receipt

Comfortable bed Stained Duvet on arrival.??. Questionable cleanliness

It was clean and the staff was friendly and helful. Nothing was bad.

It was clean No

Staff was fantastic. Volunteered to help when they did not have to

The bed was comfortable. There were no towels in our room upon arrival. There was a bar of soap, but when we opened the box the soap was in, we discovered a bunch of tiny bugs inside and all over the soap. The towel rack in the bathroom was badly rusted and looked grody, definitely in need of replacing. The whole hotel looked a little dirty and in need of a good, deep cleaning. The wifi never worked, it was 10 times slower than our first dial-up connection and our cellular data worked much better. The "free breakfast" was also non-existent - we ended up having to go out to a local restaurant for breakfast. There was also a very strong odor of skunk-weed in the main lobby hallway and the location of the hotel is a little misleading in the description - it was not where we thought it was located. There seemed to be a staffing shortage also. At times the front desk area was backed up and the gentleman in line in front of us was complaining that he had been requesting room service for 4 days, he hadn't seen anyone yet and that the manager wasn't returning his calls. Ugh.