Comfort Suites Augusta Riverwatch

It was ok, friendly staff. We only stopped for a night to rest up and refresh. I didn’t like the carpet in the room. It smells unclean, dusty and wet.

Came in for a one night stay to visit family and the a/c didn’t work in our room. It stayed 81 in there. The pool was only open from 9-9 and if you did anything in afternoons you couldn’t use the pool.

Lakita, Dustin, and Sandy are all professional, knowledgeable, helpful and friendly Front Desk staff members. Joseph does a great job painting the property. His interactions with guests are positive and prompt. Property is clean inside and out. Breakfast was not the best for me. Room 109: the entry door needs to be fixed - possible issue with the door plate. Big yellow stain on ceiling, near window, is an easy fix. Ice Bucket does not belong in bathroom - unsanitary. Room 111: bathroom sink fills up as soon as water is turned on. Tub has a constant drip from the faucet, and tub needs a drain plug, too. A/C was set to 66° when I entered the room; it was freezing. I set to 72°. A/C ran almost constantly, did not maintain a regulated temperature. At night, A/C ran to the warm side. At the window unit the vents are bent. All of these issues are standard maintenance issues that occur in hotels. They should be addressed routinely. Safety and health issues should be addressed immediately. Since the hotel has been upgraded and modernized, these repair items only bring down the improvements that have been made. I'm sure some guests have reported the items I have noted here in. Also, Housekeeping should make note of these types of issues/repairs as they are in the rooms on a daily basis, and they should report these issues to the Maintenance Department. Teamwork makes the dream work! Thanks, Elena B. (Ocala, FL)

Exceptional

Superb

It was clean Safety was a concern because the entrance to the room Siri hit your door to the room was the door was that they were inside the room. The door was not locking bathroom door is the same problem. It was not locking no struck plate on door was not good so the door is too small for the frame. Had to switch rooms and still did not feel safe the tv did not work well you have play with it and they need to have a guide to it

Exceptional

Everything was lovely would stay there again and again

My reservation was not correct, had to pay extra to get what I originally paid for, I was booked from Sunday Aug 2nd to Thursday Aug 6, I tried to check out after 5 pm on Aug 5th, a day early, they said they could not check me out until the next day, or give me a receipt for the time stayed, then, they charged me and extra day for two rooms at 183.37. When I checked out a day early,, An added charge of 366.64, the rims had a bad odor, urine stains in the floor and the TV didn't work in room 305

Exceptional

Superb

Exceptional

Plan to pay $66 a night for parking that they will not tell you about when you check in. However they will swear they did. Hotels.com will be of no help. They will say it’s part of the fees they are allowed to charge. The pool only fits about 10 people. Breakfast is the same everyday. Only sausage, hope you aren’t a bacon person. They have toast but don’t expect butter they will be rude if you ask for it.

Only problem I have with rooms, they have no place to put clothes. No dresser, no drawers anywhere. Closet has approximately 5 hangers, but no place for folded clothes.

Excellent stay! N/A

Pleasant

Well book king suite, got a 2 double bed room and yet was still charged for the king suite...

Not much...it was fairly clean but thats about the only thing positive I could say Well book king suite, got a 2 double bed room and yet was still charged for the king suite...

Super Duper Awesome PHENOMENAL 👌

When I arrived, my room was not ready. Staff apologized and immediately changed me to a different room that was ready.